Front Office Manager — Guest Experience Leader

Empresaconfidencial; Veneto; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Target-based variable pay

Room to grow with international group

Job summary

Empresaconfidencial is hiring a Front Office Manager for one of its properties in Europe. You will lead the front office and guest experience team to ensure a smooth, personal stay from booking to check-out, working closely with Housekeeping, Maintenance and Revenue.

Responsibilities include directing the reception and guest services, managing check-in/check-out processes, handling guest requests and reviews, coordinating with other departments, and driving upsell opportunities to grow ancillary

Qualifications

• 3+ years in front office or guest relations, with at least 1 year leading a team.

Responsibilities

• Lead, schedule and coach the reception and guest experience team.
• Manage check-in and check-out, including digital and self check-in processes.
• Handle guest requests, complaints and online reviews, with a focus on guest satisfaction scores.
• Coordinate daily with Housekeeping and Maintenance so apartments are ready on time.
• Make sure reservations, deposits, payments and invoicing are handled correctly in the PMS.
• Find upselling opportunities and help grow ancillary revenue.
• Track KPIs and report on them: occupancy, reviews, response times, upselling.
• Keep procedures and service standards current, and train new team members on them.

Job description

Empresaconfidencial is hiring a Front Office Manager for one of its properties in Europe. You will lead the front office and guest experience team to ensure a smooth, personal stay from booking to check-out, working closely with Housekeeping, Maintenance and Revenue.

Responsibilities include directing the reception and guest services, managing check-in/check-out processes, handling guest requests and reviews, coordinating with other departments, and driving upsell opportunities to grow ancillary