Front Office Manager — Elevate Guest Experience & Team

HOTELES TURISTICOS UNIDOS, S.A.; Italy; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts

Free training programs

Employee club access

Referral program with free nights

Language classes

Job summary

Eurostars Hotel Company is seeking a Front Office Manager for a 4-star property. The role involves leading the Front Office team, ensuring smooth check-in/check-out and guest services, and maintaining administrative and quality procedures. Experience in hotel front office and SAP knowledge are preferred.

Join a global hospitality group with ongoing development opportunities and a focus on delivering exceptional guest experiences across a growing portfolio.

Qualifications

• Studies in Tourism or similar.
• Experience in front office operations preferred.
• Knowledge of SAP software.

Responsibilities

• Organize, supervise and control the Front Office department and ensure objectives are met.
• Plan, coordinate and distribute team tasks for workload balance and efficiency.
• Supervise administrative and quality procedures in line with regulations.
• Identify training needs and support skill development within the team.
• Provide guest service and information at reception, including check-in/check-out.
• Manage invoicing, payments, cash handling, filing and documentation.
• Coordinate bell staff to ensure high-quality service.

Skills

Tourism studies

English proficiency

Front Office management experience

Assistant Front Office Manager

Education

Tourism studies or similar

Tools

SAP

Job description

Eurostars Hotel Company is seeking a Front Office Manager for a 4-star property. The role involves leading the Front Office team, ensuring smooth check-in/check-out and guest services, and maintaining administrative and quality procedures. Experience in hotel front office and SAP knowledge are preferred.

Join a global hospitality group with ongoing development opportunities and a focus on delivering exceptional guest experiences across a growing portfolio.