Front Office Manager

Hosco.com; Capri; On-site; EUR 55,000 - 85,000; Full time

Job summary

JK Place Capri is seeking an experienced Front Office Manager to lead and inspire the front desk team, ensuring exceptional and personalized guest experiences in a luxury setting.

You will oversee reception, concierge, and guest relations, coordinating with Reservations to fulfill requests and maintain check-in/check-out excellence, all while upholding privacy, discretion, and attention to detail.

Qualifications

• Leadership experience in luxury hospitality environments.
• Strong guest-relations and communication skills.
• Proven ability to manage a front-office team and drive service excellence.

Responsibilities

• Lead and develop the Front Office team to deliver personalized guest experiences.
• Oversee reception, concierge, arrivals, departures and daily admin tasks.
• Ensure seamless check-in/check-out procedures in line with JK Place standards.

Skills

Leadership

Guest relations

Team management

Upselling

Job description

ABOUTTHEROLE

TheFrontOfficeManagerisresponsibleforleadingandoverseeingallFrontOfficeoperations,ensuringthedeliveryofexceptional,personalized,andseamlessguestexperiencesinlinewiththeJKPlacephilosophyandservicestandards.Asakeyleaderwithinthehotel,theFrontOfficeManagerinspires,develops,andsupportstheFrontOfficeteamwhilemaintainingthehighestlevelsofguestsatisfaction,operationalexcellence,andteamengagement.

Thisroleservesasabridgebetweenguestsandoperationaldepartments,ensuringthateveryguestjourneyreflectstheelegance,warmth,discretion,andattentiontodetailthatdefineJKPlace.

KEYRESPONSIBILITIES

• Lead,motivate,anddeveloptheFrontOfficeteam,fosteringacultureofexcellence,accountability,teamwork,andgenuinehospitality.
• OverseeallFrontOfficeoperations,includingreception,guestrelations,conciergecoordination,arrivals,departures,anddailyadministrativeactivities.
• Ensuretheseamlessexecutionofcheck-inandcheck-outproceduresinaccordancewithJKPlacestandardsandluxuryhospitalitybestpractices.
• Monitordailyarrivals,departures,VIPguests,repeatguests,specialoccasions,andguestpreferencestoensurepersonalizedservicedelivery.
• CoordinatewiththeReservationsDepartmenttoreviewbookinginformation,guestprofiles,preferences,andspecialrequests,ensuringalldetailsarecommunicatedandactionedbeforearrival.
• Supervisethemanagementofconciergerequests,includingtransfers,restaurantreservations,privatetours,yachtcharters,andbespokeguestexperiences.
• Activelyengagewithgueststhroughouttheirstay,anticipatingneeds,resolvingconcerns,andensuringexceptionalguestsatisfaction.
• Handleguestfeedback,complaints,andservicerecoverysituationsprofessionally,discreetly,andproactively,ensuringtimelyandeffectiveresolutions.
• Promoteandcultivateacultureofpersonalizationbymaintainingandenrichingguestprofiles,preferences,andhistoricalrecordsforfuturestays.
• CollaboratecloselywithHousekeeping,Food&Beverage,Reservations,Maintenance,andotherdepartmentstoensureseamlesscommunicationandoperationalefficiency.
• MonitorFrontOfficeperformanceindicators,guestsatisfactionscores,servicestandards,andoperationalprocedures,implementingimprovementswhennecessary.
• Preparestaffschedules,managelaborcosts,andensureadequatestaffinglevelstomeetoperationalrequirements.
• Conductregulartraining,coaching,andperformanceevaluationstosupportemployeedevelopmentandmaintainserviceexcellence.
• Ensureaccuratemanagementofcashieringprocedures,billing,payments,financialcontrols,anddailyreports.
• Maintaincompliancewithcompanypolicies,healthandsafetyregulations,privacystandards,andlocallegalrequirements.
• Contributetorevenueoptimizationopportunitiesthrougheffectiveroomallocation,upsellinginitiatives,guestengagement,andinterdepartmentalcollaboration.
• ActasarolemodelandambassadoroftheJKPlaceculture,consistentlydemonstratingprofessionalism,integrity,respect,andacommitmenttoexcellence.