Guest Greeter

Hosco.com; Capri; On-site; EUR 21,000 - 34,000; Full time

Job summary

JK Place Capri seeks a Guest Greeter to warmly welcome guests at the port of Capri, assist with departures, and coordinate transfers and luggage for seamless arrivals and departures.

The role requires attentive guest recognition, clear communication, discretion, and practical knowledge of port operations, working closely with drivers, Front Office, Concierge, and transport providers to ensure every journey is seamless.

Qualifications

• Attentive guest recognition and warm, personalised welcome.
• Clear communication and discretion in handling guests.
• Practical knowledge of port operations and transfers.
• Close collaboration with drivers, Front Office, Concierge.

Responsibilities

• Monitor ferry and hydrofoil arrivals and departures and communicate changes.
• Meet arriving guests at port with a warm JK Place welcome.
• Confirm guest names and transfer details discreetly and inform drivers.
• Guide guests from port to hotel vehicle or meeting point.
• Coordinate luggage collection, tagging and transfer to the correct guest.
• Assist drivers by sharing guest movements and arranging pickup points.
• Maintain orderly flow around hotel vehicles while following safety rules.
• Assist departing guests at the port and guide to boarding areas.
• Provide information about embarkation points, ticket offices and waiting areas.
• Support elderly guests and those needing additional help with dignity.
• Remain reachable and report delays, missed connections, or issues promptly.
• Handle guest names and belongings discretely while respecting safety procedures.

Skills

Clear communication

Discretion

Guest recognition

Port operations

Team collaboration

Job description

ABOUTTHEROLE

TheGuestGreeterisresponsibleforwelcomingJKPlaceCapriguestsattheportuponarrival,assistingthemduringdeparture,andsupportingthesmoothcoordinationofhoteltransfersandluggage,inlinewiththeJKPlacephilosophyandluxuryhospitalitystandards.

AsthefirstandlastJKPlacerepresentativeguestsmeetontheisland,theGuestGreetercreatesawarm,reassuring,andhighlypersonalisedwelcomeandfarewell.Therolerequiresattentiveguestrecognition,clearcommunication,discretion,practicalknowledgeofportoperations,andclosecollaborationwithdrivers,porters,FrontOffice,Concierge,andtransportproviderstoensureeveryjourneyisseamless.

KEYRESPONSIBILITIES

• Monitorexpectedferryandhydrofoilarrivalsanddepartures,remaininginformedofschedulechanges,delays,cancellations,andrelevantportconditions.
• Meetarrivingguestsattheagreedportlocationwithawarm,polished,andrecognisableJKPlacewelcome.
• Confirmguestnamesandtransferdetailsdiscreetly,andcommunicatearrivalspromptlytodrivers,porters,FrontOffice,andConciergecolleagues.
• Guideguestssafelyandefficientlyfromtheporttothecorrecthotelvehicleormeetingpoint,offeringimmediateassistanceandpracticalinformation.
• Coordinatethecollection,identification,tagging,andtransferofluggage,ensuringthatbelongingsarehandledcarefullyandassignedtothecorrectguestandvehicle.
• Supportdriversbycommunicatingguestmovements,confirmingpassengerandluggagedetails,organisingpick-uppoints,andfacilitatingefficientloadinganddeparturefromtheport.
• Helpmaintainanorderlyflowaroundhotelvehiclesandmeetingareaswhilecomplyingwithportaccess,traffic,andsafetyrequirements.
• Assistdepartingguestsattheport,coordinateluggageunloadingandhandover,guidethemtothecorrectboardingarea,andofferawarmandcourteousfarewell.
• Provideaccuratepracticalinformationaboutembarkationpoints,ticketoffices,waitingareas,andserviceupdates.
• Providethoughtfulassistancetoelderlyguests,families,andguestsrequiringadditionalsupport,whilerespectingindividualneedsanddignity.
• Remainreachablethroughouttheshiftandcommunicatedelays,missedconnections,misplacedluggage,guestconcerns,orotheroperationalissueswithoutdelay.
• Handleguestnames,travelarrangements,andpersonalbelongingswithcompletediscretion,followinghotelandportsafety,security,lost-property,andemergencyprocedures.