Front of House Manager - Starhotels Excelsior, Bologna

Starhotels; Bologna; On-site; EUR 27,000 - 35,000; Full time

Benefits offered by this job

Meal benefits (8€ vouchers)

Staff discounts on stays

Company & partner discounts

Job summary

Starhotels Excelsior in Bologna is seeking a Front House Manager to lead the Front Office team and ensure a high level of guest service. You will coordinate operations, mentor staff and act as the primary point of contact for guests.

The role requires a minimum of two years as Front House Manager, strong communication skills and Opera PMS knowledge. Fluency in Italian and English is expected, with additional languages a plus.

Qualifications

• 2+ years experience as Front House Manager.
• Excellent communication skills.
• Opera PMS knowledge.
• Commitment to delivering high level of customer service.
• Impeccable grooming standards.

Responsibilities

• Coordinate Front Office department to create memorable guest experiences.
• Mentor and motivate the Front Office team.
• Maintain strong relationships with Front Office, Reservations, Housekeeping and Maintenance.
• Serve as key guest contact, respond to inquiries, provide information and assistance.
• Stay updated on hotel services, guest needs and events.
• Ensure compliance with policies and procedures.

Skills

Front Office leadership

Communication skills

Opera PMS

Italian fluency

English fluency

Tools

Opera PMS

Job description

Join Starhotels and become part of our Starhotels Excelsior Team in Bologna.

As Front House Manager you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests.

Your responsibilities include:

• Coordinating the activity of the department to create a memorable experience for our guests.
• Mentoring and motivating the team in order to reach their full potential.
• Ensuring a good relationship is maintained between Front Office, Reservation Department, Housekeeping & Maintenance.
• Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring policies and procedures compliance.

Exceed expectations revealing:

• A unique personality and a true passion for hospitality.
• +2’ years experience as Front House Manager
• Excellent communication skills.
• Opera PMS Knowledge for efficient operations.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Unlock a world of benefits including:

• Stylish uniforms with complimentary laundry service.
• Exclusive discounted stays within the group.
• Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

• Classification: B2 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.
• Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.
• Pay range: from €26.800 to €35.000- plus the following additional components:
• Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
• Variable Compensation:

-Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.

-Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

• Exceptional career advancement opportunities through our Performance Management Program.
• The opportunity to be part of an ambitious organization that values and nurtures its talent.
• Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!