Front Office Agent Turnante | Caruso A Belmond Hotel

Belmond; Ravello; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A luxury hotel in Ravello is seeking a Front Office Agent Turnante to deliver exceptional guest experiences. The role involves managing Front Office operations, assisting guests with their needs, and handling reservations with a focus on high standards. Ideal candidates will have at least 2 years of experience in luxury hospitality, excellent communication skills, and fluency in English and Italian. This position offers a seasonal labor contract and various employee benefits.

Servizi

Complimentary nights worldwide

Career opportunities within the company

Complimentary meals on duty

Uniform dry cleaning

Lodging and residence cleaning for non-residents

Competenze

• At least 2 years of experience in the same role, preferably in luxury hotels.
• Preferred knowledge of LQA and Forbes standards.

Mansioni

• Fulfil Front Office operations according to company policies.
• Assist hotel guests with itineraries and recommendations.
• Handle reservation inquiries and guest communication.
• Responsible for cash accounting and processing guest bills.

Conoscenze

Excellent communication skills

Detail and guest care oriented

Fluent in English and Italian

Courteous and professional telephone manner

Strumenti

PMS Infor HMS

Alice Concierge systems

Descrizione del lavoro

As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Reports to Front Office Manager

Main duties & responsibilities:

• Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
• Responsible for cash accounting (payment of guest bills)
• Assist hotel guests with itineraries and or recommendations for dining and activities
• Communicate all relevant guest and group activity to proper internal parties
• Handle reservation inquiries and relative requests, communication (Concierge emails, phone, chat)
• Anticipate Guests' needs and handle Guests' complaints
• Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week
• Complete Night Shift checklist:
• Ensures that all relevant communications will be processed correctly
• Ensures that all Guest details are correctly collected
• Run End of Day process and complete all relevant day closure accounting checks
• Run daily reports
• Run monthly reports

Requirements

What You Bring:

• Excellent communicational skills, both whit Guests and co-workers/ colleagues. Skilled at engaging audience.
• Detail and guest care oriented
• Fluent in English and Italian
• Possess a courteous and professional telephone manner
• At least 2 years of experience in the same role, preferably in luxury hotels
• Preferred knowledge of LQA and Forbes standards
• Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required

Benefits

What We Offer:

• Seasonal Labor contract according to C.C.N.L. Settore Turismo
• Complimentary nights worldwide as per Belmond Discovering policy
• Career opportunities within Belmond
• Complimentary meals on duty
• Uniforms dry cleaning
• Lodging and residence cleaning for non residents

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world's most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

"With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional"

The Belmond & LVMH Family

Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.