Front Office Agent - INNSiDE Milano Torre GalFa

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A well-known hotel chain in Milano is seeking a Front Desk staff member to manage guests' smooth check-in and check-out processes. Ideal candidates will have at least one year of relevant experience in a fast-paced hotel environment and strong interpersonal skills. Fluency in English is required, and flexibility in working various shifts is essential. This role offers an opportunity to be part of a dynamic team committed to exceptional guest satisfaction.

Servizi

Flexible compensation

Exclusive discounts

Participation in loyalty programs

Competenze

• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Must be available to work various shifts including mornings, evenings, nights, weekends, and holidays.
• Passionate about Hospitality.

Mansioni

• Check‑in and check‑out hotel guests in a timely and professional manner.
• Accurately process all cash and credit card transactions.
• Communicate any outstanding guest requests or issues to management.

Conoscenze

Fluency in English

Interpersonal relationships

Customer service

Descrizione del lavoro

Area: Front Desk

Location: Milano, IT

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Summary

To manage properly all the activities related to Front Office Department.

What will I be doing?

• Check‑in and check‑out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Up‑sell rooms when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1‑year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate about Hospitality and with a strong attitude towards interpersonal relationships.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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