Front Office Agent - Guest Concierge & City Info Pro

Leonardo Hotels; Milano; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Support in reconciling work and family

Europe-wide employee app LEAPP

Up to 50% discount on accommodations &

Discount on restaurants of the Fattal

Leonardo Academy training

Team events

Descripción de la vacante

Leonardo Milan City Center, part of Leonardo Hotels, seeks a Front Office Agent to welcome guests and manage check-in/check-out at a stylish 4-star property in central Milan. The role requires English and Italian proficiency, a customer-first attitude, and the ability to multitask in a fast-paced environment.

You will handle guest inquiries, assist with information about Milan, and support daily administrative tasks while contributing to a positive guest experience and a professional team

Formación

• Bachelor's degree in Hotel Management or Tourism studies.
• At least 1 year of experience as front office agent or receptionist.
• Fluency in English and Italian; other languages are a plus.
• Strong communication and organizational skills.

Responsabilidades

• Ensure guests feel at home by delivering the highest level of personal service.
• Manage check-in and check-out procedures efficiently.
• Handle administrative tasks related to front desk operations.
• Provide guests with information about the hotel and the city of Milan.
• Answer phone calls and direct inquiries appropriately.

Conocimientos

Customer service

English

Italian

Teamwork

Flexibility

Educación

Bachelor's degree in Hotel Management or Tourism studies

Descripción del empleo

Leonardo Milan City Center, part of Leonardo Hotels, seeks a Front Office Agent to welcome guests and manage check-in/check-out at a stylish 4-star property in central Milan. The role requires English and Italian proficiency, a customer-first attitude, and the ability to multitask in a fast-paced environment.

You will handle guest inquiries, assist with information about Milan, and support daily administrative tasks while contributing to a positive guest experience and a professional team