Front Office Agent (d/f/m) – Leonardo Milan City Center – Jetzt bewerben!

Leonardo Hotels; Milano; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Support in reconciling work and family

Europe-wide employee app LEAPP

Up to 50% discount on accommodations &

Discount on restaurants of the Fattal

Leonardo Academy training

Team events

Descripción de la vacante

Leonardo Milan City Center, part of Leonardo Hotels, seeks a Front Office Agent to welcome guests and manage check-in/check-out at a stylish 4-star property in central Milan. The role requires English and Italian proficiency, a customer-first attitude, and the ability to multitask in a fast-paced environment.

You will handle guest inquiries, assist with information about Milan, and support daily administrative tasks while contributing to a positive guest experience and a professional team

Formación

• Bachelor's degree in Hotel Management or Tourism studies.
• At least 1 year of experience as front office agent or receptionist.
• Fluency in English and Italian; other languages are a plus.
• Strong communication and organizational skills.

Responsabilidades

• Ensure guests feel at home by delivering the highest level of personal service.
• Manage check-in and check-out procedures efficiently.
• Handle administrative tasks related to front desk operations.
• Provide guests with information about the hotel and the city of Milan.
• Answer phone calls and direct inquiries appropriately.

Conocimientos

Customer service

English

Italian

Teamwork

Flexibility

Educación

Bachelor's degree in Hotel Management or Tourism studies

Descripción del empleo

Front Office

Professionals

Leonardo Milan City Center

About us

BE YOURSELF - with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Our 4-star hotel Leonardo Milan City Center is located right in the buzzing heart of Milan, between Corso Sempione and Porta Garibaldi. In addition to 131 rooms, the hotel has a restaurant area, a cocktail bar, a spacious outdoor terrace as well as a fitness suite and four dedicated conference rooms.

Join our team and start your career journey with us as Front Office Agent!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Up to 50% discount on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and town of Milan
• Answering phone calls

Your Profile

• BE YOURSELF- Be authentic and yourself
• Bachelor's degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

Contact

Valeria Rotondo

HR Specialist