Front Desk Guest Experience Agent (Luxury Hotel)

Starhotels; Lombardia; Hybrid; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Meal vouchers

Staff discounts on stays

Uniforms with laundry service

Corporate perks

Job summary

Starhotels invites applications for a Guest Service Agent at Hotel Rosa Grand in Milan. You will be the first point of contact for guests, handling arrivals, departures, and inquiries to create memorable experiences. The role requires a friendly personality and a passion for hospitality.

Therefore, you will manage check-in/check-out, stay informed about hotel services, and uphold front desk standards. Italian and English fluency are essential, with additional languages considered a plus.

Qualifications

• Experience in hospitality or guest-facing roles.
• Strong customer-service orientation and problem-solving skills.
• Fluency in Italian and English; additional languages a plus.

Responsibilities

• Respond to guest inquiries with information and assistance.
• Handle check-in and check-out procedures and related tasks.
• Manage guest messages and requests efficiently.
• Stay updated on hotel services, guest needs, and events.
• Ensure lobby and Front Desk standards and safety compliance.
• Follow policies when using front-of-house equipment and property systems.

Skills

Opera PMS

Guest service

Check-in/check-out

Tools

Opera PMS

Job description

Starhotels invites applications for a Guest Service Agent at Hotel Rosa Grand in Milan. You will be the first point of contact for guests, handling arrivals, departures, and inquiries to create memorable experiences. The role requires a friendly personality and a passion for hospitality.

Therefore, you will manage check-in/check-out, stay informed about hotel services, and uphold front desk standards. Italian and English fluency are essential, with additional languages considered a plus.