Guest Experience Concierge – Front Desk

Meininger Hotel Milan Lambrate S.R.L; Milano; In loco; EUR 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fair compensation package

Volunteer days off

Discounts for friends & family

Staff events and team activities

Descrizione del lavoro

MEININGER Milano Lambrate is seeking a full-time Front Desk Receptionist to create memorable guest experiences. You will handle check-ins/check-outs, respond to inquiries, and support F&B tasks when needed while ensuring smooth daily operations.

The ideal candidate has hospitality passion, an outgoing personality, and comfort with front office systems. Italian and English fluency is expected, with a team-oriented approach in a dynamic setting.

Competenze

• Initial experience in hospitality is required or desired.
• Outgoing personality suited to a bustling environment.
• Strong guest service mindset with the ability to handle diverse requests.
• Team player who supports colleagues and handles shifting tasks.
• Knowledge of front office systems (ASSD/Fidelio/SIHOT) is a plus.

Mansioni

• Greet and assist guests at check-in and check-out to ensure a smooth experience.
• Manage the welcome and farewell process and monitor occupancy optimization.
• Answer guests' queries and provide local recommendations and services.
• Handle operational tasks: invoicing, hour registration, and quality checks.
• Support F&B tasks when needed (breakfast, dinner, bar).
• Work in a team and be flexible for various shifts including nights.

Conoscenze

Hospitality experience

Outgoing personality

Guest service

Team player

Front office system knowledge

Strumenti

ASSD

Fidelio

SIHOT

Descrizione del lavoro

MEININGER Milano Lambrate is seeking a full-time Front Desk Receptionist to create memorable guest experiences. You will handle check-ins/check-outs, respond to inquiries, and support F&B tasks when needed while ensuring smooth daily operations.

The ideal candidate has hospitality passion, an outgoing personality, and comfort with front office systems. Italian and English fluency is expected, with a team-oriented approach in a dynamic setting.