Front Desk Guest Experience Agent – Milan

Starhotels; Lombardia; Hybrid; EUR 24,000 - 26,000; Full time

Benefits offered by this job

Uniforms with complimentary laundry

Discounted stays within the group

Corporate perks

Job summary

Starhotels Ritz Milan is seeking a Guest Service Agent to be the welcoming face of the hotel. You will handle check-ins, assist guests with information, and coordinate with departments to ensure a seamless stay.

Fluency in Italian and English is required, with additional languages a plus. The role emphasizes high-quality service, problem-solving, and a positive, team-oriented attitude.

Qualifications

• Experience in front-office or guest-facing roles.
• Familiarity with Opera PMS for efficient operations.
• Fluent in Italian and English or strong bilingual capacity.
• Ability to handle multiple guest requests and priorities.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information and assistance to guests during stay.
• Coordinate with other hotel departments to fulfill needs.
• Respond promptly to inquiries and manage messages.
• Maintain lobby and front desk standards and safety compliance.

Skills

Guest service

Excellent communication

Problem solving

Teamwork

Multitasking

Education

Experience in hospitality-related role

Tools

Opera PMS

Job description

Starhotels Ritz Milan is seeking a Guest Service Agent to be the welcoming face of the hotel. You will handle check-ins, assist guests with information, and coordinate with departments to ensure a seamless stay.

Fluency in Italian and English is required, with additional languages a plus. The role emphasizes high-quality service, problem-solving, and a positive, team-oriented attitude.