Front Office Agent (d/f/m) – Mailand – Jetzt bewerben!

Leonardo Hotels; Lombardia; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Support in reconciling work and family

LEAPP app

Up to 50% discount on Leonardo Group.

Leonardo Academy training and team / d

Job summary

Leonardo Milan City Center, part of the Leonardo Hotels family, is seeking a Front Office Agent to welcome guests and manage front desk tasks in a busy Milan city center location.

You will handle check-ins/check-outs, provide guest information, and support administrative duties while ensuring high hospitality standards. Fluency in English and Italian is required, with additional languages a plus.

Qualifications

• Bachelor’s degree in Hotel Management or Tourism studies.
• At least 1 year of experience as front office agent or receptionist.
• Very good spoken and written English and Italian; other languages are a plus.

Responsibilities

• Provide the best personal service to guests to make them feel at home.
• Handle check-in and check-out operations.
• Perform administrative tasks related to front desk operations.
• Provide guests with information about the hotel and Milan.
• Answer phone calls and direct inquiries appropriately.

Skills

Customer service

Communication (EN/IT)

Teamwork

Stress resistance

Flexibility

Education

Bachelor’s degree in Hotel Management or Tourism studies

Job description

About Us

Front Office

Professionals

Mailand

BE YOURSELF

with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Our 4-star hotel Leonardo Milan City Center is located right in the buzzing heart of Milan, between Corso Sempione and Porta Garibaldi. In addition to 131 rooms, the hotel has a restaurant area, a cocktail bar, a spacious outdoor terrace as well as a fitness suite and four dedicated conference rooms.

Join our team and start your career journey with us as Front Office Agent(d/f/m)!

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Up to 50% discount on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your Main Duties

• You make sure the guests feel at home, by providing the best personal service
• Handling the check-in and check-out operations
• Handling administrative tasks
• Providing guests with information they may need about the hotel and town of Milan
• Answering phone calls

Your Profile

• BE YOURSELF - Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, ability to work in team, resistant to stress
• Flexibility in working early, late and night shifts
• Very good speaking and writing skills in English and Italian, other languages are a plus

Contact

Valeria Rotondo

HR Specialist