Front Office Guest Services Trainee

Hosco.com; Lombardia; On-site; EUR 22,000 - 34,000; Full time

Job summary

Sheraton Hotels & Resorts in Italy seeks a Front Office team member to welcome guests, assist with check-in/check-out, manage reservations, and provide information and support across departments. The role emphasizes guest satisfaction, teamwork, and efficient administrative tasks.

The ideal candidate communicates clearly in English, collaborates well with colleagues, and delivers a warm, professional guest experience in a dynamic hospitality environment.

Qualifications

• Good communication skills.
• Customer-oriented attitude.
• Basic knowledge of English; additional languages are a plus.
• Ability to work in a team.

Responsibilities

• Welcome and assist guests.
• Support room assignments and check-in/check-out.
• Manage reservations.
• Provide information and assistance to customers.
• Handle phone calls.
• Support in managing guest requests and complaints.
• Complete basic administrative tasks and records.
• Communicate with other departments to meet guest needs.

Skills

Good communication skills

Customer-oriented attitude

Basic knowledge of English

Teamwork

Job description

Sheraton Hotels & Resorts in Italy seeks a Front Office team member to welcome guests, assist with check-in/check-out, manage reservations, and provide information and support across departments. The role emphasizes guest satisfaction, teamwork, and efficient administrative tasks.

The ideal candidate communicates clearly in English, collaborates well with colleagues, and delivers a warm, professional guest experience in a dynamic hospitality environment.