Five-Star Front Office Agent – Milan

Glamore Group; Lombardia; On-site; EUR 23,000 - 27,000; Full time

Job summary

Glamore Group in Milan seeks a Front Office Agent to welcome guests and manage check-in/out in a luxury setting.

You will work bilingual in English and Italian, ensure seamless service, coordinate with hotel departments, and contribute to memorable guest experiences, with Opera Cloud PMS knowledge a plus.

Eligible applicants should have a higher education in Tourism, Hospitality Management or Business Administration and at least 3 years in five-star front office roles.

Qualifications

• Higher education in Tourism, Hospitality Management or Business Administration.
• At least 3 years of experience as Front Office Agent in five-star or luxury environments.

Responsibilities

• Provide a friendly, professional check-in and check-out experience.
• Welcome guests and assist them throughout their stay.
• Respond promptly and professionally to guest enquiries and requests.
• Provide accurate information about the hotel, its services and the local area.
• Support the Front of House team in delivering an excellent arrival and departure experience.
• Work closely with other hotel departments to ensure seamless guest service.
• Maintain high service standards expected from a luxury hospitality environment.

Skills

English

Italian

Customer service

Interpersonal skills

Education

Higher education in Tourism/Hospitality Management or Business Administration

Tools

Opera Cloud PMS

Job description

Glamore Group in Milan seeks a Front Office Agent to welcome guests and manage check-in/out in a luxury setting.

You will work bilingual in English and Italian, ensure seamless service, coordinate with hotel departments, and contribute to memorable guest experiences, with Opera Cloud PMS knowledge a plus.

Eligible applicants should have a higher education in Tourism, Hospitality Management or Business Administration and at least 3 years in five-star front office roles.