Guest Service Agent

Mandarin Oriental

Milano

On-site

EUR 24,025 - 27,050

Full time

14 days+

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Benefits offered by this job

MOstay

Health & Wellness programs

Meals at Employee Restaurant

Complimentary Dry Cleaning for Uniform

Job summary

Mandarin Oriental, Milan is seeking a Guest Service Agent to join the Front Office team. The role requires delivering courteous front desk service to meet guest expectations with efficiency.

Based in Milan’s Front Office, you will greet guests, manage requests, and collaborate with Concierge, Housekeeping and Reservations to ensure a seamless stay for guests. 2 years of luxury hotel experience and fluency in English and Italian are preferred.

Qualifications

2 years of luxury hotel experience
Reading, writing, and oral proficiency in English and Italian
Attention to detail and strong interpersonal skills, with multitasking capability

Responsibilities

Greet and escort guests to their rooms
Handle cash drawer according to hotel procedures
Check cash float at shift start/end to ensure accuracy
Record guest preferences from history profiles
Attend daily Front Office briefings and review communications
Respond to guest requests promptly and courteously during check-in/check-out
Coordinate guest services with Concierge, Housekeeping, PBX, Reservations and Room Service
Communicate with Night Auditor and Accounts Department
Develop knowledge of Accounts Department for guest and management data requests
Assist guests in the street lobby

Skills

English language proficiency

Italian language proficiency

Interpersonal skills

Multitasking

Job description

Mandarin oriental, Milan is looking for a Guest Service Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About The Job

Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the Guest Service Agent is responsible for meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Service Agent reports to the Reception Manager.

Guest Service Agent duties

Greet and escort guests promptly to their rooms
Handle cash drawer properly as outlined in the MOHG Controller's manual
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
Communicate clearly with the Night Auditor and Accounts Department
Establish a good working knowledge of the Accounts Department to facilitate guests and Management requests for historical data
Provide assistance to guests in the street lobby

Expectations

To possess 2 years of luxury hotel experience
Reading, writing, and oral proficiency in English and Italian
Attention to detail, strong interpersonal skills, and multitasking approach

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Competitive Salary, wages, and a comprehensive benefits package
Meals available at our Employee Restaurant
Complimentary Dry Cleaning for Employee Uniforms

Position Details