Front Office Agent at Hyatt Centric Milan Centrale

Hyatt Centric Milan Centrale; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights per year of service

Complimentary meals on duty

Continuous Learning & Development

Descrizione del lavoro

Hyatt Centric Milan Centrale seeks a Front Office Agent in Milano to deliver consistent, high-quality service from check-in to checkout. You will welcome guests, verify information, and provide local guidance to create memorable experiences.

The role involves upselling hotel services, collaborating with departments, and maintaining guest satisfaction. The ideal candidate has at least two years in front office, strong guest service skills, and fluency in English and Italian.

Competenze

• Two years minimum experience in a front office role.
• Thorough knowledge of the hospitality industry and sound administrative skills.
• Strong guest service skills with effective communication to guests, management, and co-workers.
• Proficiency in English and Italian (verbal and written) is required.
• Knowledge of Opera is an advantage.

Mansioni

• Welcome and register guests expeditiously and assist with check-in/check-out.
• Upsell and cross-sell hotel services and coordinate with other departments to maintain guest satisfaction.
• Respond to guest questions promptly and resolve issues to ensure high-quality service.
• Maintain knowledge of hotel history, services, rates and packages, and assist with special projects as needed.

Conoscenze

Guest Service Skills

Administrative skills

Formazione

Diploma or Degree in Hospitality or Travel & Tourism

Descrizione del lavoro

Apply for Front Office Agent at Hyatt Centric Milan Centrale in Milano, LOM, IT. This Full time on site position offers great opportunities for career growth.

Summary

The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Resolve guest problems and complaints To actively upsell and cross sell hotel services and outlets. Communicate with other hotel departments to maintain a high level of guest satisfaction. Maintain an understanding of hotel history, services, facility information, and rates and packages. Develop and maintain positive working relationships with others and support team to reach goals. Assists others as needed and special projects, as necessary.

Qualifications Requirements

• Diploma or Degree in Hospitality or Travel & Tourism preferred.
• A minimum of two (2) years experience in a front office role.
• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
• Strong Guest Service Skills.
• Ability to communicate effectively with guests, management, and co-workers.
• Must have a positive attitude at all times.
• Ability to work well with others in a guest and team-focused environment.
• Good problem solving, administrative and interpersonal skills are a must.
• Knowledge in Opera is an advantage.
• Verbal and written English and Italian languages proficiency are required.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Complimentary meals on duty
• Continuous Learning & Development opportunities