Field Service Leader: Drive Uptime & Customer Success

Applied Materials; Agrate Brianza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in materials engineering is seeking a Field Service Manager in Agrate Brianza, Italy. This role involves defining performance metrics, managing service projects, and ensuring customer satisfaction. Candidates must have proven experience in field service management and strong operational leadership skills. The position offers a full-time commitment with 25% travel required. Competitive salary and opportunities for career development are included. Join our team to make a significant impact in technology and customer service.

Servizi

Supportive work culture

Career development programs

Health and wellbeing programs

Competenze

• Proven experience in field service management or a similar operational leadership role.
• Strong understanding of service delivery, customer satisfaction, and team development.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage budgets, forecasts, and performance metrics effectively.

Mansioni

• Defines and monitors performance metrics, reporting progress against business goals.
• Forecasts manpower, financial, and operational requirements for service activities.
• Serves as the primary interface for customer sites in Italy, ensuring service commitments.
• Leads initiatives to improve service quality and enhance technical performance.

Conoscenze

Field service management experience

Customer satisfaction understanding

Team development skills

Communication skills

Problem-solving skills

Descrizione del lavoro

A global leader in materials engineering is seeking a Field Service Manager in Agrate Brianza, Italy. This role involves defining performance metrics, managing service projects, and ensuring customer satisfaction. Candidates must have proven experience in field service management and strong operational leadership skills. The position offers a full-time commitment with 25% travel required. Competitive salary and opportunities for career development are included. Join our team to make a significant impact in technology and customer service.