Field Service Engineer - Emilia Romagna, Italy

Experteer Italy; Emilia-Romagna; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company is seeking a Field Service Engineer in Emilia Romagna. This role involves maintaining and repairing medical imaging equipment, providing exceptional customer service, and requires engineering experience, particularly in electrical or mechanical systems. The ideal candidate will have strong troubleshooting skills and be proficient in Microsoft products. The position is field-based, primarily covering the Bologna area.

Competenze

• Engineering experience (electrical/mechanical) ideally from a medical device background.
• Experience working in a customer-based environment.
• Ability to troubleshoot systems and perform in a field environment.

Mansioni

• Carry out maintenance and repair work on Hologic products.
• Install instruments at customer sites.
• Liaise with customer IT departments for installations and troubleshooting.

Conoscenze

Troubleshoot electrical systems

Customer service skills

Time management

Microsoft Office proficiency

Mechanical systems knowledge

Good level of spoken and written English

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering primarily our Breast and Skeletal Health medical imaging equipment across Emilia Romagna region. To service the territory successfully you will be based in Bologna area.

We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic use\maintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Knowledge of network and interfacing with the ability to progress though training
• Good level of spoken and written English

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!