F&B Host/Hostess

Armani Hotel Milano; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a dedicated professional for guest services. The role involves greeting guests, managing reservations, and ensuring an exceptional dining experience. The ideal candidate must be fluent in English and Italian, possess strong communication and organization skills, and be able to work calmly under pressure. Benefits include meals in the staff restaurant, uniform service, and exclusive discounts.

Servizi

Meals provided in the staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the company app

Competenze

• Must be proficient in reading, writing and speaking English and Italian.
• Excellent communication and organization skills are essential.
• Must have working knowledge of computers.
• Ability to remain calm and confident under pressure.

Mansioni

• Check guest reservation book and track occupancy.
• Greet guests in a professional manner.
• Answer telephones and take reservations.
• Anticipate and respond to guest needs.
• Recognize regular guests by name.
• Ensure quality and appearance of menus.
• Assist with other positions as needed.

Conoscenze

Proficiency in English

Proficiency in Italian

Excellent communication skills

Strong organizational skills

Computer skills

Ability to work under pressure

Descrizione del lavoro

Overview

A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

Responsibilities

• Check guest reservation book and track occupancy chart for space;
• Greet guests as they arrive in a professional and courteous manner and guide them to tables according to their preference;
• Answer telephones according to internal standards and take guest reservations or provide information regarding the restaurant or any other hotel service;
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems;
• Recognize regular guests by name and utilize the guest’s name consistently;
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials;
• Help out with other positions in the restaurant as needed.

Qualifications

• Reading, writing and oral proficiency in English and Italian;
• Excellent communication and organization skills;
• Working computer skills and knowledge;
• Able to work calmly & confidently under pressure;

Benefits

• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.

S.N.G. Salvatore Naldi Group - Marriott Grand Hotel Flora