Experienced Front Office Receptionist

Palazzo Nainer Boutique Hotel; Roma; On-site; EUR 24,000 - 32,000; Full time

Job summary

Palazzo Nainer Boutique Hotel in Rome is seeking an Experienced Front Office Receptionist to join our luxury team on-site. You will welcome guests, manage check-in/out, handle reservations, and respond to calls and emails with professional courtesy, coordinating with housekeeping and other departments to uphold our high standards.

Fluency in English and Italian is required; additional languages are a plus. Weekend and holiday availability, strong communication, and attention to detail are

Qualifications

• Experience in hotel front office or similar hospitality environment (minimum 3 years).
• Proficiency with Opera PMS and basic office software.
• Fluency in English and Italian; additional languages are an advantage.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Handle reservations inquiries and direct calls/emails.
• Coordinate with housekeeping and other departments to maintain service quality.
• Maintain accurate records in the front office systems.
• Provide information about hotel and local area; resolve guest issues.
• Process payments and ensure lobby/reception area remains organized.

Skills

Front office & receptionist duties

Customer service

Phone etiquette & written comms

Hospitality experience 3+ yrs

Education

Hotel/ Hospitality experience

Tools

Opera PMS

Office software

Job description

Company Description Palazzo Nainer Boutique Hotel is a luxurious property located in the central Rione Campo Marzio district of Rome, on the historic Via del Babuino, just steps from the Spanish Steps. The hotel combines historic charm with contemporary elegance, offering guests a refined and distinctive experience. Its design blends modern comfort with precious architectural and decorative details, creating a unique atmosphere. Palazzo Nainer attracts travelers seeking an intimate, high-end stay in one of Rome’s most prestigious areas.

Role Description The Experienced Front Office Receptionist is a full-time, on-site role based in Rome at Palazzo Nainer Boutique Hotel. This position is responsible for welcoming guests, managing check-in and check-out procedures, and handling reservation inquiries in a professional and courteous manner. Daily tasks include answering and directing phone calls, responding to emails, coordinating with housekeeping and other hotel departments, and maintaining accurate records in the front office systems. The role involves supporting guests with information about the hotel and local area, resolving issues promptly, processing payments, and ensuring the lobby and reception area remain organized and presentable. The receptionist contributes to delivering a seamless guest experience aligned with the hotel’s luxury standards.

Qualifications

• Strong front office and receptionist duties skills, including check-in/check-out, reservations handling, and guest registration.
• Excellent customer service abilities, with a focus on hospitality, problem-solving, and guest satisfaction.
• Professional phone etiquette and clear, courteous communication in person and in writing.
• Previous experience in a hotel front office or similar hospitality environment (at least 3 years).
• Proficiency with hotel property management systems and basic office software. (Opera preferred).
• Fluency in English and Italian; additional languages are an advantage.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Strong organizational skills, attention to detail, and reliability in a fast-paced setting.