Front Office Supervisor — Luxury Hotel, Rome

Hesperia group; Roma; On-site; EUR 24,000 - 30,000; Full time

Job summary

Anantara Palazzo Naiadi Rome Hotel in Rome is seeking a highly capable Front Office Supervisor to join its leadership team. You will oversee the daily Front Office operations, ensuring smooth arrivals, departures, room allocations, and guest billing while coaching the team to deliver a polished guest journey.

Fluency in English and Italian is required; prior luxury-hotel supervisory experience is preferred.

Qualifications

• Previous supervisory or managerial Front Office experience in a luxury hotel.
• Strong knowledge of Front Office procedures and guest service standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and lead the daily operation of the Front Office.
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures.
• Act as the main operational reference point for the department on a day-to-day basis.
• Maintain excellent service standards and a strong guest-focused culture across all shifts.
• Handle guest enquiries, complaints and service recovery with professionalism and confidence.
• Support, coach and develop the Front Office team to ensure consistency and performance.
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
• Oversee shift organisation, team presence, and operational follow-up.
• Ensure compliance with procedures, standards, reporting and system accuracy.
• Step into a broader departmental leadership role whenever required by the operation.

Skills

Front Office supervision

Team leadership

Operational knowledge

Communication skills

English & Italian fluency

Job description

Anantara Palazzo Naiadi Rome Hotel in Rome is seeking a highly capable Front Office Supervisor to join its leadership team. You will oversee the daily Front Office operations, ensuring smooth arrivals, departures, room allocations, and guest billing while coaching the team to deliver a polished guest journey.

Fluency in English and Italian is required; prior luxury-hotel supervisory experience is preferred.