Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel

Minor Hotels Europe and Americas; Roma; Sur place; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Anantara Palazzo Naiadi Rome Hotel in Rome is seeking a highly capable Front Office Supervisor to join its Front of House leadership team. Reporting directly to the Front of House Manager, you will lead daily operations, coach the team and ensure a polished guest journey at every touchpoint.

Ideal candidates will have luxury hotel Front Office supervise experience, excellent English and Italian, and a hands-on, detail‑oriented approach in a fast-paced environment.

Qualifications

• Experience in a supervisory or managerial Front Office role within a luxury hotel.
• Strong operational knowledge of Front Office procedures and guest service standards.
• Hands-on leadership and ability to coach and develop a team.
• Excellent communication and interpersonal skills.
• Fluency in English and Italian; additional languages are an advantage.
• Salary gross per year starting from 27k.

Responsabilités

• Supervise and lead the daily operation of the Front Office.
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures.
• Act as the main operational reference point for the department on a day-to-day basis.
• Maintain excellent service standards and a strong guest-focused culture across all shifts.
• Handle guest enquiries, complaints and service recovery with professionalism and confidence.
• Support, coach and develop the Front Office team to ensure consistency and performance.
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments.
• Oversee shift organisation, team presence, and operational follow-up.
• Ensure compliance with procedures, standards, reporting and system accuracy.
• Step into a broader departmental leadership role whenever required by the operation.

Connaissances

Front Office leadership

Guest service excellence

Team development

Communication skills

Calm under pressure

English/Italian fluency

Description du poste

Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.

Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.

Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.

Key Responsibilities:

• Supervise and lead the daily operation of the Front Office
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
• Act as the main operational reference point for the department on a day-to-day basis
• Maintain excellent service standards and a strong guest-focused culture across all shifts
• Handle guest enquiries, complaints and service recovery with professionalism and confidence
• Support, coach and develop the Front Office team to ensure consistency and performance
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
• Oversee shift organisation, team presence, and operational follow-up
• Ensure compliance with procedures, standards, reporting and system accuracy
• Step into a broader departmental leadership role whenever required by the operation

What We Are Looking For

• Previous experience in a supervisory or managerial Front Office role within a luxury hotel
• Strong operational knowledge of Front Office procedures and guest service standards
• Confidence in leading a team and managing the department on a daily basis
• A hands-on approach, strong organisational skills and excellent attention to detail
• Ability to remain calm and effective in a fast-paced luxury environment
• Excellent communication and interpersonal skills
• Fluency in English and Italian; additional languages are an advantage
• Salary Gross per Year starting from 27k

Why Join Us

This role offers genuine scope and visibility within a high-profile luxury environment. It is an opportunity to take on a position with real responsibility, work closely with senior Front of House leadership, and contribute directly to the delivery of a refined and memorable guest experience under the Anantara brand, known for immersive luxury hospitality and Unforgettable Journeys.

If you are ready for a role that offers the substance of a Front Office Manager position within a new and dynamic structure, we would be delighted to hear from you.