Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel

Minor Hotels Europe & Americas; Roma; On-site; EUR 27,000 - 36,000; Full time

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Supervisor for Anantara Palazzo Naiadi Rome Hotel, a luxury address in Rome. You will lead the Front Office team, ensuring a polished guest journey and seamless daily operations.

Reporting to the Front of House Manager, you will supervise arrivals and departures, optimize room allocations, coach colleagues, and maintain our high service standards in a fast-paced luxury environment. Fluency in English and Italian is preferred.

Qualifications

• Experience in a supervisory Front Office role within a luxury hotel.
• Strong knowledge of Front Office procedures and guest service standards.
• Proven ability to lead a team and manage daily operations.
• Hands-on, well-organized with strong attention to detail.
• Calm under pressure in a fast-paced luxury environment.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian; other languages a plus.
• Salary gross per year starts from 27k.

Responsibilities

• Supervise and lead the daily operation of the Front Office.
• Manage arrivals, departures, room allocations and guest preferences.
• Serve as main operational reference point for the department.
• Maintain excellent service standards and guest-focused culture.
• Handle guest inquiries and service recovery professionally.
• Coach and develop Front Office team and coordinate with departments.
• Oversee shift organization and ensure procedure compliance.
• Step into broader leadership role when required.

Skills

Front Office supervision

Luxury hotel experience

Team leadership

Operational knowledge

Attention to detail

Communication skills

Bilingual EN/IT

Job description

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You’ll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.

Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.

Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.

Key Responsibilities

• Supervise and lead the daily operation of the Front Office
• Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
• Act as the main operational reference point for the department on a day-to-day basis
• Maintain excellent service standards and a strong guest-focused culture across all shifts
• Handle guest enquiries, complaints and service recovery with professionalism and confidence
• Support, coach and develop the Front Office team to ensure consistency and performance
• Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
• Oversee shift organisation, team presence, and operational follow-up
• Ensure compliance with procedures, standards, reporting and system accuracy
• Step into a broader departmental leadership role whenever required by the operation

What We Are Looking For

• Previous experience in a supervisory or managerial Front Office role within a luxury hotel
• Strong operational knowledge of Front Office procedures and guest service standards
• Confidence in leading a team and managing the department on a daily basis
• A hands-on approach, strong organisational skills and excellent attention to detail
• Ability to remain calm and effective in a fast-paced luxury environment
• Excellent communication and interpersonal skills
• Fluency in English and Italian; additional languages are an advantage
• Salary Gross per Year starting from 27k

Why Join Us

This role offers genuine scope and visibility within a high-profile luxury environment. It is an opportunity to take on a position with real responsibility, work closely with senior Front of House leadership, and contribute directly to the delivery of a refined and memorable guest experience under the Anantara brand, known for immersive luxury hospitality and Unforgettable Journeys.

If you are ready for a role that offers the substance of a Front Office Manager position within a new and dynamic structure, we would be delighted to hear from you.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.