European Customer Experience & Aftersales Manager

JR Italy; Como; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in small appliances is seeking a Customer Satisfaction Manager to enhance the customer experience at their headquarters in Como, Italy. This role requires 5-7 years of management experience in customer service, strong analytical skills, and the ability to coordinate across European subsidiaries. The ideal candidate is fluent in English and possesses a technical background relevant to the industry. Permanent employment and competitive remuneration offered.

Competenze

• 5-7 years of experience in managing a customer service department in the home appliance industry.
• Fluent in English; knowledge of French or Spanish is a plus.
• Digitally savvy with awareness of market trends and tools.

Mansioni

• Manage daily customer service provider and ensure KPI achievement.
• Coordinate customer service processes with local teams.
• Collect and analyze customer feedback to improve service.
• Standardize procedures for returns and repairs at a European level.
• Train teams to adhere to customer service standards.
• Build and monitor key performance metrics for customer satisfaction.

Conoscenze

Customer first mindset

Customer orientation

Organizational skills

Analytical skills

Management skills

Formazione

Degree in technical or economic field

Strumenti

Business Intelligence software

Descrizione del lavoro

A leading company in small appliances is seeking a Customer Satisfaction Manager to enhance the customer experience at their headquarters in Como, Italy. This role requires 5-7 years of management experience in customer service, strong analytical skills, and the ability to coordinate across European subsidiaries. The ideal candidate is fluent in English and possesses a technical background relevant to the industry. Permanent employment and competitive remuneration offered.