E-Commerce Business Analyst 1

Luxottica; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global eyewear leader in Milan is seeking an E-commerce Business Insight Manager to drive data-driven decision making across the e-commerce organization. The role focuses on product performance analysis, on-site optimisation, and commercial impact. Candidates should have a Master's in Business Administration or Finance, at least 5 years of relevant experience, and proficiency in data analysis tools such as Excel and Power BI. This position offers an opportunity to collaborate within a fast-paced international environment and contribute to budget and forecasting processes.

Competenze

• At least 5 years of experience in similar roles or Finance/Controlling.
• Proficiency in data analysis and ability to handle complex datasets.
• Strong skills in cross-functional collaboration.

Mansioni

• Deliver regular reporting and performance analysis for the E-commerce team.
• Conduct deep dives on business topics for online growth.
• Collaborate with teams to define and optimise merchandising strategies.

Conoscenze

Data analysis

Collaboration

Performance analysis

Business acumen

Formazione

MSc in Business Administration or Finance

Strumenti

Advanced MS Excel

Power BI

Algolia

Descrizione del lavoro

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e‑commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

As an E‑commerce Business Insight Manager, you will play a key role in enabling data‑driven decision making across the e‑commerce organization. The role sits at the intersection of business analysis and performance‑driven site merchandising, with a strong focus on product performance, on‑site optimisation, and commercial impact. You will translate data into actionable insights to improve conversion, revenue, and customer experience, working closely with e‑Commerce managers, Marketing, and Product teams. The role also includes an active contribution to the budgeting and forecasting process, supporting planning, forecasting, and topline reviews.

A strong focus of the role is product and merchandising performance analysis. You will conduct in‑depth analyses on product performance, including bestsellers, discounted and promotional products, and assess their impact on key commercial KPIs. Working closely with D2C Merchandising, you will evaluate and quantify the business impact of product‑related initiatives such as assortment changes, promotional strategies, and product visibility rules.

You will contribute to the definition, optimisation, and monitoring of on‑site sorting and ranking strategies, leveraging tools such as Algolia. This includes managing the site merchandising and product roadmap, as well as designing and analysing tests and projects aimed at maximising the commercial impact of site merchandising actions.

The role requires close collaboration with the planning team, ensuring alignment between merchandising strategies, product availability, stock levels, and promotional calendars. You will support checks on stock availability during key trading periods and promotional activities to maximise sell‑through and minimise missed opportunities.

You will thrive in this role if you enjoy working with data and partnering with stakeholders to answer “why” questions and drive measurable business results in a fast‑paced, international environment.

Main responsibilities:

• Deliver daily and weekly reporting and performance analysis, producing insightful and actionable outputs for the E‑commerce team and top management, using data from multiple sources and tools;
• Perform ad hoc analyses and data‑driven deep dives on business topics, issues, and strategic questions to support the growth of the online business;
• Prepare and contribute to weekly and monthly business reviews, as well as budgeting and planning sessions with top management and the finance team;
• Support budgeting, forecasting, and topline planning, monitoring performance versus targets and identifying risks and opportunities;
• Partner with regional E‑commerce Managers to analyse KPIs across the full E‑commerce funnel (traffic, UVs, CTR, CR, AOV, AUR, revenues, orders), identifying optimisation levers;
• Conduct product and merchandising performance analyses, with a focus on bestsellers, discounted and promotional products, aimed at maximising conversion, revenues, and margins;
• Collaborate closely with D2C Merchandising teams to define, measure, and evaluate the business impact of product‑related actions on commercial KPIs;
• Define, optimise, and monitor on‑site sorting and ranking strategies using tools such as Algolia, improving product discoverability and commercial performance;
• Manage the site merchandising and product roadmap, coordinating projects and A/B tests to maximise the impact of merchandising initiatives;
• Work cross‑functionally with planning team to ensure alignment between merchandising strategies, stock availability, promotional calendars, and key trading moments.

Main requirements:

• MSc’ in Business Administration, Finance or similar fields
• At least 5 years of experience in similar roles or Finance/Controlling team within complex organisations
• Strong proficiency in data analysis tools, especially advanced MS Excel (Power BI knowledge is a plus);
• Proven ability to analyse large and complex datasets, identifying trends, customer behaviours, and commercial opportunities;
• Solid understanding of business dynamics and KPIs, with the ability to align business strategy with operational execution;
• Ability to translate data into clear, actionable insights for non‑technical stakeholders;
• Strong cross‑functional collaboration skills, working effectively with product, marketing, IT, operations, and finance teams;
• Structured and analytical mindset, with strong problem‑solving skills and attention to detail;

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.