Dynamic Desktop Support Technician — 1-Year Contract

Sharp Brains Recruitment; Milano; On-site; EUR 35,000 - 45,000; Full time

Job summary

A recruitment agency is looking for a Deskside Support Technician Level 1 to provide end-to-end technical support for desktop and laptop systems. Responsibilities include troubleshooting hardware and software, managing the lifecycle of desktop devices, and ensuring compliance with IT security policies. The ideal candidate should be familiar with tools like SCCM and Intune, as well as Windows operating systems. This is a B2B/Freelance contract position based in Milan, Italy.

Qualifications

• Experience in end-to-end technical support for desktop and laptop systems.
• Familiarity with ITIL practices for incident and service request management.
• Ability to handle IMAC activities and support peripheral devices.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Administer approved software installations and updates.
• Ensure compliance with security protocols and antivirus monitoring.

Skills

Troubleshooting hardware

SCCM

Intune

ServiceNow

Windows OS environments

User account management

Tools

MS Office

VPN clients

Job description

A recruitment agency is looking for a Deskside Support Technician Level 1 to provide end-to-end technical support for desktop and laptop systems. Responsibilities include troubleshooting hardware and software, managing the lifecycle of desktop devices, and ensuring compliance with IT security policies. The ideal candidate should be familiar with tools like SCCM and Intune, as well as Windows operating systems. This is a B2B/Freelance contract position based in Milan, Italy.