Desktop Support Technician — On-Site & Remote

Axiom Technologies; Bologna; In loco; EUR 32.000 - 40.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies Desktop Support Technician in Bologna, Italy, provides onsite and remote end-user assistance to ensure smooth operation of desktops, laptops, and peripherals. The role emphasizes timely, accurate ticket resolution and documentation.

The position requires OS installation, software updates, and strong knowledge of Windows OS, Office 365, and basic networking, with teamwork across IT to resolve escalations while maintaining security practices.

Competenze

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conoscenze

Windows OS

Office 365

Basic Networking

ServiceNow

Zendesk

JIRA

Formazione

Bachelor’s degree in Computer Science or related field

Strumenti

Active Directory

Group Policy

SCCM/Intune

Descrizione del lavoro

Axiom Technologies Desktop Support Technician in Bologna, Italy, provides onsite and remote end-user assistance to ensure smooth operation of desktops, laptops, and peripherals. The role emphasizes timely, accurate ticket resolution and documentation.

The position requires OS installation, software updates, and strong knowledge of Windows OS, Office 365, and basic networking, with teamwork across IT to resolve escalations while maintaining security practices.