Information Technology Support Specialist

Sharp Brains Recruitment; Milano; On-site; EUR 35,000 - 45,000; Full time

Job summary

A recruitment agency is looking for a Deskside Support Technician Level 1 to provide end-to-end technical support for desktop and laptop systems. Responsibilities include troubleshooting hardware and software, managing the lifecycle of desktop devices, and ensuring compliance with IT security policies. The ideal candidate should be familiar with tools like SCCM and Intune, as well as Windows operating systems. This is a B2B/Freelance contract position based in Milan, Italy.

Qualifications

• Experience in end-to-end technical support for desktop and laptop systems.
• Familiarity with ITIL practices for incident and service request management.
• Ability to handle IMAC activities and support peripheral devices.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Administer approved software installations and updates.
• Ensure compliance with security protocols and antivirus monitoring.

Skills

Troubleshooting hardware

SCCM

Intune

ServiceNow

Windows OS environments

User account management

Tools

MS Office

VPN clients

Job description

Overview

Skill Set: Deskside Support Technician Level 1

Contract: 1-Year Extendable B2B/Freelance

Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments