IT Support Field Engineer

AVASO Technology Solutions Ltd; Firenze; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

AVASO Technology Solutions Ltd in Florence, Italy seeks an IT Support Specialist Level 2 – Desktop Technician to provide day-to-day onsite desktop support, troubleshoot hardware, software and applications, and document steps in the ticketing system.

The role focuses on high-quality first/second line support, collaboration with vendors, and clear communication to resolve issues across shifts within the IT Support Centre; 2–3 years Windows desktop experience preferred.

Qualifikationen

• 2–3 years of Windows desktop support experience.
• Experience in on-site support and ticketing workflows.
• Basic Mac OS knowledge for cross-platform support.

Aufgaben

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating systems, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Kenntnisse

Windows Desktop Support

Ticketing system

Hardware troubleshooting

Printer support

Mac OS basics

Network troubleshooting

Onsite support

Tools

Ticketing system

Jobbeschreibung

The IT Support Specialist Level 2 – Desktop Technician will provide day to day local\\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved applicationsuite. An ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions:

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating systems, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.