Digital Product Specialist

Baxter International; Italia; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global healthcare company is seeking a Digital Product Specialist in Italy to support customers and internal teams with product implementations. Responsibilities include understanding customer needs, delivering training, and managing upgrades. Candidates should have fluent English, experience in training delivery, and skills in user configuration analysis. This is a full-time remote position requiring considerable travel.

Competenze

• Ability to understand and analyze complex user configuration requirements.
• Fluent in English.
• Experience delivering software-related, end user training.
• Ability to implement user configuration requirements.

Mansioni

• Understand stakeholder requirements and deliver solutions.
• Support customer retention and engagement initiatives.
• Design and deliver training to customers and colleagues.
• Manage delivery of digital product projects and service catalogue tasks.

Conoscenze

User configuration analysis

End user training delivery

Intermediate Excel skills

Formazione

Recognised training delivery qualification (TAP or similar)

Strumenti

JIRA

Confluence

Descrizione del lavoro

Overview

Baxter believes every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our mission is to Save and Sustain Lives. Our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and deliver exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Hello! We are looking for a Digital Product Specialist who will be responsible for providing product support to both internal Baxter colleagues and externally to our customers.

Externally the Product Specialist supports the end user through the initial implementation, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance, training, training design, and system optimisation services. The customer involvement continues throughout the lifetime of the contract with ongoing training and consultancy activities.

Internally, the Product Specialist role works closely with the Service Desk, offering support with issues, and the Customer Success Management team, providing advice and support on system optimisation/utilisation, providing work estimates, helping with customer complaints, as well as supporting them during customer workshops and conferences as required.

In addition, our Product Specialists are heavily involved in the rollout process for annual upgrades, working with our development teams to represent the customer for features and updates, and deliver the upgrades across the customer base.

As a Product Specialist there is also an active role in the delivery and design of training for the customer and internal colleagues.

This is a customer facing, field-based role with considerable travel.

What you’ll be doing

• Understand and analyze stakeholder requirements and deliver a solution which meets those requirements where possible
• Support Customer Success Managers in all customer retention and engagement initiatives especially in efforts to drive system utilisation through optimisation activities such as consultancy, workflow improvements, annual upgrades, reviews, support and training
• Design and deliver formal training to both customers and colleagues virtually or in a classroom setting
• Support the delivery of annual upgrades and new product modules through project management, BAU testing, configuration, creating training materials and internal and customer training design and delivery
• Support and manage delivery of internal digital product projects and service catalogue tasks, commissioned by production customers
• Document all service catalogue tasks and small customer projects within the JIRA system
• Maintain team processes, best practice and any other relevant information on Confluence
• Support the commercial team by providing support at regional workshops and conferencing
• Support departmental and company initiatives for continuous improvement
• Document complaints according to QMS processes

What you’ll bring

• Ability to understand and analyse complex user configuration requirements and implement on those requirements. – Essential
• Fluent in English
• Experience delivering software related, end user training – required
• Intermediate Excel skills (VLOOKUPs, pivot tables, graph creation) – desired
• Previous experience of working on a software application service desk - beneficial
• A recognised training delivery qualification (TAP or similar) – beneficial

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please indicate your request and contact information.

Recruitment Fraud Notice

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Summary

• Location: Italy (remote)
• Type: Full time