Deskside Support Technician

Sharp Brains Recruitment; Veneto; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm is looking for a Deskside Support Technician Level 1 in Padua, Italy. The role involves end-to-end technical support for desktop and laptop systems, managing device lifecycles, and troubleshooting hardware and software issues. Candidates must be B2 certified in English & Italian and familiar with tools like SCCM and Intune. This position offers full-time employment, preferably on a freelancer basis, and emphasizes compliance with security protocols and ITIL practices.

Competenze

• B2 Certified in English & Italian.
• Experience with troubleshooting hardware and software.
• Familiarity with ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Deliver support using asset tracking and ticket resolution tools.
• Administer software installations and updates as per IT policies.
• Offer VIP support during critical escalations.

Conoscenze

Technical support

Troubleshooting

Windows OS

Communication skills

Remote support

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Skill Set

Deskside Support Technician Level 1

Position

Full Time Employment (FTE)

Location

Padua, Italy

Contract

B2B / Freelance

Language

English & Italian (B2 Certified)

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Note

"Freelancer is preferred"