Datacenter Technician

Oracle; Torino; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global technology company seeks a Data Centre Technician to act as a liaison between technical teams in Torino. The role involves troubleshooting infrastructure issues and maintaining documentation. Candidates should have a Bachelor's in Computer Science or equivalent, with relevant IT support experience in mid-sized environments. Strong communication skills and the ability to work independently are essential. The position requires physical capabilities and may involve travel across EMEA.

Competenze

• Bachelor degree or equivalent work experience.
• Experience in mid-sized IT environments with 200 - 1000+ servers.
• Ability to lift up to 25 kg and navigate cramped spaces.

Mansioni

• Serve as the technical liaison between data center and other technical teams.
• Diagnose and repair faults to service level agreements.
• Participate in installation and maintenance of server hardware.

Conoscenze

IT Infrastructure support

Data center operations

Client-facing customer support

Communication skills

Strong attention to detail

Ability to work independently

Good English

Formazione

Bachelor of Science in Computer Science

Equivalent work experience

Strumenti

Linux Servers

Windows Servers

Descrizione del lavoro

Location : We have open positions for Turin (Rivoli) AND / OR for Milan (Siziano) - on-site

Level : Mid, Senior. Strong juniors may be considered.

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to elevate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on her / his own, but also know how to take direction when it is given, paying attention to all details involved. You can execute small projects on your own and work with your manager in planning and executing larger local projects.

This position involves on-shift rotation including standby, we need a person with a valid driving license, and the ability to transport by own car.

Requirements

• Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience
• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
• Experience in data center M&E equipment.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a mission-critical operations environment.
• The position has a physical component requiring the ability to lift to 25 kg and may require working in cramped spaces or elevated locations.
• Ability to speak confidently & and communicate clearly in a virtual environment.
• Strong Adherence to process and being a process champion.
• Excellent communication skills (oral & and written), and ability to interact professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Good English.

Required Data Centre experience

• Knowledge of data center design, including electrical and cooling plant & and operation thereof.
• Airflow management (hot aisle, cold aisle, containment, etc.).
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & and copper (e.g. looming, term & test).

Required systems & hardware expertise

• Systems administration (Linux and / or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP / IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and Configuration
• Core OS Services : SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Responsibilities

• Act as data center SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations).
• Understand internal customer problems and provide technical solutions in timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
• System board level repair and fault diagnosis to SLAs.
• Planning & and commissioning new rack positions.
• Involvement with the design & and commissioning of new whitespaces.
• Structured cabling installation is a significant part of this position.
• Training and adherence to governmental and company-set health and safety processes.
• Additional on-premise work at customer locations maybe required.
• Available to travel in EMEA.