Data Center Technician, Data Center Operations (AWS)

Amazon; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading cloud services provider seeks a Data Center Technician in Milan to join their Infrastructure Operations team. The role involves troubleshooting IT hardware, diagnosing network issues, and maintaining safety standards in a 24/7 data center environment. Candidates should possess relevant IT education and experience, along with a B1+ level of English. The position requires shift work and is 100% onsite, emphasizing collaboration and excellence in operations.

Competenze

• Experience in troubleshooting IT hardware.
• Training in an IT-related field is required.
• Basic understanding of data center operations.

Mansioni

• Maintain safety standards in the data center.
• Diagnose and repair hardware and network problems.
• Perform physical repairs and troubleshooting.
• Conduct root cause analysis of failures.
• Work rotating shifts to ensure 24/7 operations.

Conoscenze

IT hardware troubleshooting

Knowledge of Linux

Network protocols

B1+ English level

Formazione

Completed formal education in IT

Diploma or equivalent in IT

Descrizione del lavoro

Data Center Technician, Data Center Operations

Job ID: 3141865 | Amazon Data Services Italy S.R.L.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key Job Responsibilities

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• Diagnosing hardware and network problems followed by physical repairs.
• Troubleshooting events within internal Service Level Agreements (SLAs).
• Performing root cause analysis of equipment failures.
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment.
• Local travel may be required up to 10% of the time. A valid (EU) driving license is required as Data Centers may not have any public transportation available nearby.

Location Requirements

Our data centers are located in remote areas outside Milan, where access via public transport may be limited.

Work Schedule

This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure and data center industry. The position implies work on shift based schedule.

About the Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• IT hardware troubleshooting related experience.
• Completed formal education/apprenticeship or training in IT related field.
• B1+ level of English.

Preferred Qualifications

• Diploma or equivalent formal qualification in IT related field.
• Basic knowledge of Linux and experience with network protocols and in Data Center.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.