Customer Success & Order Fulfillment Specialist

Chromavis Fareva; Offanengo; On-site; EUR 32,000 - 42,000; Full time

Job summary

Chromavis Fareva is seeking a dedicated professional in Offanengo, Italy to guarantee customer satisfaction through effective order management and coordination with project teams. The role involves monitoring reorders, maintaining strong client relationships, and ensuring timely, accurate information during all order stages.

Ideal candidates have 2–5 years in similar roles, preferably in cosmetics, with strong English skills and proficiency in Office tools and ERP/WMS systems.

Qualifications

• Bachelor’s degree in languages, economics or management.
• Fluent English required; French or another language is a plus.
• 2–5 years in a similar role; cosmetics industry preferred.
• Proficient in Office (Excel/PowerPoint) and ERP/WMS systems.

Responsibilities

• Manage all activities related to reorders from order entry on time and complete.
• Build and maintain strong customer relationships to ensure high-quality service.
• Coordinate order processing with admin and project teams.
• Inform customers of any timing deviations and payment checks.
• Attend customer and internal meetings and occasional visits.

Skills

Fluent English

Teamwork

Communication

Planning

Problem solving

Education

Bachelor’s degree in languages/economics/management

Tools

MS Office

ERP/WMS

Job description

Chromavis Fareva is seeking a dedicated professional in Offanengo, Italy to guarantee customer satisfaction through effective order management and coordination with project teams. The role involves monitoring reorders, maintaining strong client relationships, and ensuring timely, accurate information during all order stages.

Ideal candidates have 2–5 years in similar roles, preferably in cosmetics, with strong English skills and proficiency in Office tools and ERP/WMS systems.