Sales Support – Italy

Baralan; Milano; Hybrid; EUR 25,000 - 30,000; Full time

Job summary

Baralan is seeking a capable commercial support professional to handle order entry, fulfillment, and after-sales activities. You will assist Sales Area Managers with pre-sales tasks and manage the end-to-end order process to ensure customer satisfaction.

Strong English skills are required, with ERP system proficiency and familiarity with packaging/cosmetics industries preferred. The role offers a fixed-term or permanent contract with a gross annual salary range.

Qualifications

• 3–5 years of experience in commercial or sales support roles within structured companies.
• Degree in Economics, Languages or a related field.
• Fluent English; knowledge of a second language will be considered a plus.
• Good working knowledge of a company ERP system.
• Previous experience in the packaging and/or cosmetics industry is preferred.

Responsibilities

• Provide first-line support to customers and agents, assisting with pre-sales activities and sample requests.
• Independently manage order entry through to order fulfillment and after-sales activities.
• Monitor order portfolio and shipping dates to meet deadlines and avoid stock issues.
• Support customers and agents, collaborating with other departments to resolve issues and promote satisfaction.
• Monitor returns and data entry in the system, keeping departments informed.
• Follow up on overdue customer payments per company procedures.
• Collect sales documentation for regulatory export proof as directed by managers.

Skills

Fluent English

ERP system knowledge

Cosmetics packaging knowledge

Education

Degree in Economics, Languages or related field

Tools

ERP system

Job description

– The role is responsible for providing first-line support to customers and agents, managing the order entry and fulfillment process accurately and efficiently, and independently handling small to medium-sized customers within the assigned area, with the aim of ensuring the highest level of customer satisfaction.

Responsibilities

• Support Sales Area Managers and Sales Accounts in all pre-sales activities, including database maintenance and sample request management;
• Independently manage all operational after-sales activities, starting from order entry through to order fulfillment;
• Constantly monitor the order portfolio and shipping dates to ensure deadlines are met; regularly review expiring orders to avoid unnecessarily tying up available stock for extended periods; monitor orders pending approval to ensure they are released by the Purchasing Department within the agreed timelines;
• Provide prompt and accurate support to customers and agents, collaborating with other departments to resolve issues and consistently promote customer satisfaction;
• Monitor return orders, managing data entry in the system, following the instructions provided by the relevant Manager, and keeping all departments involved informed;
• Carry out operational procedures for following up on overdue customer payments in accordance with current company procedures;
• Independently manage the collection of sales documentation required for regulatory purposes to provide proof of export, following the instructions of the relevant Manager.

Requirements and skills

• 3–5 years of experience in commercial or sales support roles within structured companies;
• Degree in Economics, Languages or a related field;
• Fluent English; knowledge of a second language will be considered a plus;
• Good working knowledge of a company ERP system;
• Previous experience in the packaging and/or cosmetics industry is preferred.

Soft Skills:

• Strong organizational, time-management and prioritization skills;
• Strong results orientation;
• Sales-oriented mindset;
• Ability to work effectively as part of a team;
• Ability to communicate effectively at different organizational levels.

A fixed-term or permanent employment contract is offered, with an indicative gross annual salary (RAL) between €25,000 and €30,000.