Customer Service Representative

Chromavis Fareva; Offanengo; On-site; EUR 32,000 - 42,000; Full time

Job summary

Chromavis Fareva is seeking a dedicated professional in Offanengo, Italy to guarantee customer satisfaction through effective order management and coordination with project teams. The role involves monitoring reorders, maintaining strong client relationships, and ensuring timely, accurate information during all order stages.

Ideal candidates have 2–5 years in similar roles, preferably in cosmetics, with strong English skills and proficiency in Office tools and ERP/WMS systems.

Qualifications

• Bachelor’s degree in languages, economics or management.
• Fluent English required; French or another language is a plus.
• 2–5 years in a similar role; cosmetics industry preferred.
• Proficient in Office (Excel/PowerPoint) and ERP/WMS systems.

Responsibilities

• Manage all activities related to reorders from order entry on time and complete.
• Build and maintain strong customer relationships to ensure high-quality service.
• Coordinate order processing with admin and project teams.
• Inform customers of any timing deviations and payment checks.
• Attend customer and internal meetings and occasional visits.

Skills

Fluent English

Teamwork

Communication

Planning

Problem solving

Education

Bachelor’s degree in languages/economics/management

Tools

MS Office

ERP/WMS

Job description

The ideal candidate will be responsible to guarantee customer satisfaction in terms of continuous and effective management of orders and reorders, including the process to assure the pack in contract manufacturing.

Reporting to the Customer Service Manager he/she will be accountable for the following:

• To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly
• To build, develop and maintain the relationship with customers understanding their needs and problems to ensure a high-quality service
• To represent the company in a professional manner during all activities with an outside exposure
• To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities.
• To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information
• To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this
• To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing
• To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed
• To attend meetings with customers and internal meetings and to visit occasionally customers

Skills required

• Preferably bachelor’s degree in any discipline preferably Foreign Languages, Economics or Management
• Fluent in English is an essential requisite, French or another foreign language are a plus
• 2-5 years experience in a similar role preferably in the cosmetic industry or in complex or multinational companies where environment is dynamic
• IT knowledge: Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.)
• Good interpersonal relationship and teamwork
• Good communication and ability to synthesize
• Effective workload planning, respect of deadlines, ability to define priorities and to work under pressure
• Proactivity, precision and attention to details/numbers
• Ability to search for information, flexibility and adaptability, negotiation skills
• Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy
• Availability to travel occasionally in Italy and abroad.