Customer Success Advisor – Multilingual (EMEA)

S&P Global Inc.; Lombardia; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

S&P Global Energy is hiring a Customer Success Specialist to join the EMEA team based in Italy (Lombardia). You will onboard customers, deliver tailored training, and drive value by aligning solutions with client workflows.

You will build strong relationships with stakeholders, monitor usage data, and act as a trusted advisor. Proficiency in English and Italian, plus experience with Gainsight or Salesforce, are essential. The role requires proactive engagement and travel across the region.

Competenze

• Fluent in English, written and spoken.
• Fluent in Italian, written and spoken.
• 3+ years in customer success or account management.
• Experience with Gainsight or Salesforce is a plus.
• Willingness to travel to meet clients.

Mansioni

• Engage proactively with customers to understand needs and maximize value.
• Onboard customers promptly and conduct remote/in-person training sessions.
• Develop and maintain relationships with key stakeholders to drive adoption.
• Monitor customer data to identify opportunities for engagement.
• Serve as trusted advisor; provide insights to improve customer experience.
• Collaborate across functions to create seamless customer experiences.
• Proactively address challenges before escalation.
• Stay updated on industry trends and product developments.
• Record customer engagement activities in Gainsight.
• Ensure accurate documentation of onboarding and usage progress.

Conoscenze

Fluent English

Fluent Italian

Communication skills

Account management

Travel flexibility

Formazione

Bachelor's degree in business-related discipline

Strumenti

Gainsight

Salesforce

Descrizione del lavoro

S&P Global Energy is hiring a Customer Success Specialist to join the EMEA team based in Italy (Lombardia). You will onboard customers, deliver tailored training, and drive value by aligning solutions with client workflows.

You will build strong relationships with stakeholders, monitor usage data, and act as a trusted advisor. Proficiency in English and Italian, plus experience with Gainsight or Salesforce, are essential. The role requires proactive engagement and travel across the region.