Global Customer Success & Data Insight Executive

CHEP Italia SRL; Italia; Hybrid; EUR 28,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CHEP Italia SRL in Italy is seeking a Customer Success/Account Support professional to professionally manage inquiries, resolve issues, and support onboarding. You will work cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to resolution.

The role emphasizes data accuracy, performance reviews, and continuous improvement of service levels. The position requires 1–3 years in a customer-facing role with strong skills in SAP,

Qualifications

• Bachelor or equivalent in Economics or related fields.
• Minimum 1–3 years of work experience in a customer facing role.
• Experience with objectives, measures and KPIs Analysis on Customer's performance SAP, Salesforce ,BW, Outlook and Microsoft office package (advanced level of Excel using), Power BI.
• Proficient in Italian, English and one language between Croatian, Serbian or Bulgarian.
• Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

Responsibilities

• Take preventive and proactive action to ensure that customer satisfaction is maximised.
• To react positively to problems identified and undertake root cause analysis
• Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.
• Account Analysis and Control - Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity.
• Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
• Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers
• Manage Audits
• Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.
• Account Reporting and monitoring
• Management of all activities related to payment including invoice checking and corrections for customers.
• Manage administrative tasks using SAP and local tools.

Skills

Customer-facing

Data analysis

Communication

Stakeholder management

Education

Bachelor's degree in Economics or related field

Tools

SAP

Salesforce

BW

Outlook

Excel (Advanced)

Power BI

Job description

CHEP Italia SRL in Italy is seeking a Customer Success/Account Support professional to professionally manage inquiries, resolve issues, and support onboarding. You will work cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to resolution.

The role emphasizes data accuracy, performance reviews, and continuous improvement of service levels. The position requires 1–3 years in a customer-facing role with strong skills in SAP,