EMEA Customer Success Advisor

S&P Global; Lombardia; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Time Off

Continuous Learning

Retirement Planning

Family perks

Job summary

S&P Global Energy is seeking a Customer Success professional to join the EMEA team in Italy. You will onboard customers, tailor trainings to client workflows, and build sustained relationships with key stakeholders to drive product adoption and value realization.

You will monitor usage data, provide strategic guidance, and collaborate across functions to ensure a best-in-class customer experience. Occasional travel to meet clients may be required.

Qualifications

• Fluency in English and Italian for verbal and written communication.
• Bachelor's degree in business-related discipline preferred.
• 3+ years in customer success, account management, or similar roles.
• Experience with Gainsight or Salesforce is advantageous.

Responsibilities

• Proactively engage with customers to understand needs and maximize value.
• Onboard customers and conduct remote and in-person training tailored to their workflows.
• Develop and maintain relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for further engagement.
• Act as a trusted advisor, providing insights to improve customer experience and success.
• Collaborate across functions to deliver seamless, elevated customer experience.
• Anticipate customer challenges and address them before escalation.
• Keep abreast of industry trends and product developments.
• Capture customer engagement activities accurately in Gainsight.

Skills

Fluency in English

Fluency in Italian

Strong communication skills

Ability to manage multiple accounts

Travel readiness

Education

Bachelor's degree in business-related discipline

Tools

Gainsight

Salesforce

Job description

S&P Global Energy is seeking a Customer Success professional to join the EMEA team in Italy. You will onboard customers, tailor trainings to client workflows, and build sustained relationships with key stakeholders to drive product adoption and value realization.

You will monitor usage data, provide strategic guidance, and collaborate across functions to ensure a best-in-class customer experience. Occasional travel to meet clients may be required.