Multilingual Customer Success Specialist

CHEP; Lombardia; On-site; EUR 32,000 - 46,000; Full time

Job summary

CHEP in Lombardy, Italy, is seeking a Customer Service Officer to support key European customers across the Adriatic region. You will manage inquiries, analyze accounts, and drive customer satisfaction while collaborating with Sales, Finance, Operations and CS teams.

The role focuses on onboarding, process improvement, and acting as a trusted advisor to customers, delivering accurate reporting and timely service.

Qualifications

• Bachelor's degree in Business, Economics, or related field.
• 1-3 years' experience in a customer-facing role.
• Strong analytical skills and KPI-driven mindset.
• Experience with SAP, Salesforce, Excel, Power BI, and reporting tools.
• Fluent Bulgarian, Italian and English.

Responsibilities

• Manage customer inquiries, account issues, and service requests.
• Perform account analysis and identify improvement opportunities.
• Lead reconciliations, audits, reporting, and payment-related activities.
• Partner with Sales, Finance, Operations, and Customer Service teams.
• Support customer onboarding and continuous improvement initiatives.
• Act as a trusted advisor and advocate for your customers.

Skills

Fluent Bulgarian

Fluent Italian

Fluent English

Education

Bachelor's degree in Business, Economics, or related field

Tools

SAP

Salesforce

Excel

Power BI

Reporting tools

Job description

CHEP in Lombardy, Italy, is seeking a Customer Service Officer to support key European customers across the Adriatic region. You will manage inquiries, analyze accounts, and drive customer satisfaction while collaborating with Sales, Finance, Operations and CS teams.

The role focuses on onboarding, process improvement, and acting as a trusted advisor to customers, delivering accurate reporting and timely service.