EMEA Customer Success Advisor

S&P Global Inc.; Milano; On-site; EUR 55,000 - 75,000; Full time

Job summary

S&P Global Energy is seeking a Customer Success professional to join our EMEA team in Milan. This individual contributor role focuses on onboarding, education, and enablement, delivering tailored sessions and strategic guidance to ensure customer value and satisfaction.

You will build trusted relationships across customer organizations, monitor data for adoption opportunities, and collaborate across functions to elevate the customer experience. Travel to meet clients may be required.

Qualifications

• Fluency in English and Italian required, with strong written and verbal communication.
• Fluency in any other European languages is an advantage.
• Bachelor's degree in business-related discipline preferred.
• 3+ years of experience in customer success, account management, or similar.

Responsibilities

• Engage proactively with customers to understand needs and ensure value from solutions.
• Onboard customers promptly and conduct remote and in-person training sessions.
• Personalize training sessions based on customer needs and workflows.
• Develop and maintain relationships with key stakeholders to drive adoption.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights to enhance customer experience and success.
• Be the voice of the customer to improve their experience.
• Cross-functional collaboration to create a seamless elevated customer experience.
• Proactive support to anticipate challenges and address them before escalations.
• Continual learning to stay updated on industry trends and product developments.
• Capture customer engagement activities in Gainsight.

Job description

S&P Global Energy is seeking a Customer Success professional to join our EMEA team in Milan. This individual contributor role focuses on onboarding, education, and enablement, delivering tailored sessions and strategic guidance to ensure customer value and satisfaction.

You will build trusted relationships across customer organizations, monitor data for adoption opportunities, and collaborate across functions to elevate the customer experience. Travel to meet clients may be required.