Customer Order & Support Specialist | Hybrid

USTBC ABB Installation Products Inc.; Dalmine; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance

Flexible working hours

Job summary

ABB is looking for a Sales Support professional to provide technical, order, and payment-related assistance to internal and external customers. The role requires coordinating with Sales, Operations, and Supply Chain teams to resolve issues and drive customer satisfaction.

The position is hybrid, with strong emphasis on analysis, Excel and Power BI usage, and collaboration across functions. Italian and English fluency are essential, with flexibility and attention to detail being important assets.

Qualifications

• Bachelor's or Master's degree in Economics.
• Proficiency in Microsoft Excel.
• Power BI knowledge is a strong plus.
• SAP knowledge is a plus.

Responsibilities

• Provide technical, order, and payment-related assistance to customers.
• Coordinate with Sales, Operations, and Supply Chain Management to resolve issues.
• Keep customers informed on issue status and progress.
• Analyze metrics and share insights with management.

Skills

Italian fluency

English fluency

Detail-oriented

Customer-focused

Education

Bachelor's/Master's in Economics

Tools

Excel

Power BI

SAP

Job description

ABB is looking for a Sales Support professional to provide technical, order, and payment-related assistance to internal and external customers. The role requires coordinating with Sales, Operations, and Supply Chain teams to resolve issues and drive customer satisfaction.

The position is hybrid, with strong emphasis on analysis, Excel and Power BI usage, and collaboration across functions. Italian and English fluency are essential, with flexibility and attention to detail being important assets.