Internship - Order Handling and Customer Support specialist

USTBC ABB Installation Products Inc.; Dalmine; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance

Flexible working hours

Job summary

ABB is looking for a Sales Support professional to provide technical, order, and payment-related assistance to internal and external customers. The role requires coordinating with Sales, Operations, and Supply Chain teams to resolve issues and drive customer satisfaction.

The position is hybrid, with strong emphasis on analysis, Excel and Power BI usage, and collaboration across functions. Italian and English fluency are essential, with flexibility and attention to detail being important assets.

Qualifications

• Bachelor's or Master's degree in Economics.
• Proficiency in Microsoft Excel.
• Power BI knowledge is a strong plus.
• SAP knowledge is a plus.

Responsibilities

• Provide technical, order, and payment-related assistance to customers.
• Coordinate with Sales, Operations, and Supply Chain Management to resolve issues.
• Keep customers informed on issue status and progress.
• Analyze metrics and share insights with management.

Skills

Italian fluency

English fluency

Detail-oriented

Customer-focused

Education

Bachelor's/Master's in Economics

Tools

Excel

Power BI

SAP

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

• Education: a Bachelor's or Master's degree in Economics.
• Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.
• Knowledge of Power BI is a strong plus.
• Knowledge of SAP is a plus.
• Languages: ability to communicate fluently in both Italian and English .
• Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset.

Benefits

Locally, you can count on:

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Meal allowance: Access to canteen

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?