AI-Powered Customer Support Specialist for Orders

BlackBerry Inc.; Dalmine; Ibrido; EUR 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid work options

Wellbeing support for employees and家庭

Welfare plan

Meal vouchers

Descrizione del lavoro

ABB is seeking a Customer Support professional to manage the end-to-end order lifecycle, adopt digital tools, and coordinate cross-functional teams. The role emphasizes improving the customer experience through AI-enabled tools and automated processes, within a hybrid work model and a dynamic industrial environment.

Candidates should have a degree in related fields, strong Excel and data-visualization skills, and fluency in Italian and English.

Competenze

• Degree in Management Engineering, Economics, Data Analytics or related field.
• Passion for digital tools and customer support processes.
• Familiarity with data analysis and visualization tools such as Power BI.
• Teamwork, ownership, and proactive problem-solving skills.
• Proficient communication in Italian and English.

Mansioni

• Support the full lifecycle of customer orders from entry to coordination and delivery.
• Identify and adopt digital solutions to improve team activities and processes.
• Explore AI-based tools and automation for order-entry steps.
• Lead resolution of customer requests coordinating with internal teams.
• Ensure end-to-end order handling including scheduling, invoicing, and transportation.

Conoscenze

Teamwork

Communication

Ownership

Problem-solving

Proactive

Bilingual Italian/English

Formazione

Bachelor's degree in Management Engineering, Economics, Data Analytics or related field

Strumenti

Microsoft Excel

Power BI

Power Apps

Power Automate

SharePoint

AI tools (Microsoft Copilot)

Microsoft 365/Office

Descrizione del lavoro

ABB is seeking a Customer Support professional to manage the end-to-end order lifecycle, adopt digital tools, and coordinate cross-functional teams. The role emphasizes improving the customer experience through AI-enabled tools and automated processes, within a hybrid work model and a dynamic industrial environment.

Candidates should have a degree in related fields, strong Excel and data-visualization skills, and fluency in Italian and English.