Internship - Order Handling and Customer Support specialist at ABB

ABB; Sabbio Bergamasco; Ibrido; EUR 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work options

Meal allowance

Descrizione del lavoro

ABB in Lombardia, Italy, is seeking a Full-time, on-site Sales Support role with hybrid options to assist customers with technical, order, and payment-related inquiries. You will coordinate with Sales, Operations, and Supply Chain teams to ensure end-to-end handling and high customer satisfaction.

You will rely on Excel daily and leverage Power BI; SAP knowledge is a plus. Fluency in Italian and English is required, with a degree in Economics as the educational foundation.

Competenze

• Bachelor’s or Master’s degree in Economics.
• Proficiency in Microsoft Excel.
• Knowledge of Power BI is a strong plus.
• Knowledge of SAP is a plus.

Mansioni

• Provide technical, order, and payment-related assistance to customers.
• Coordinate with relevant stakeholders to obtain complete case ownership.
• Improve customer satisfaction through proactive communication and problem solving.
• Prepare and analyze regular statistics (e.g., forecast) and track sales performance.

Conoscenze

Italian language

English language

Problem solving

Cross-functional collaboration

Formazione

Bachelor’s or Master’s degree in Economics

Strumenti

Excel

Power BI

SAP

Descrizione del lavoro

This Full time on site position offers great opportunities for career growth.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager.

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: hybrid

Accountability

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

• Education: a Bachelor’s or Master’s degree in Economics.
• Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.
• Knowledge of Power BI is a strong plus.
• Knowledge of SAP is a plus.
• Languages: ability to communicate fluently in both Italian and English.
• Soft Skills: excellent problem-solving abilities and attention to details. Ability to work collaboratively with cross-functional teams and customer-oriented mindset.

Benefits

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Meal allowance: Access to canteen

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?