Sales Support Specialist- 12 month contract

USTBC ABB Installation Products Inc.; Sesto San Giovanni; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work options

Wellbeing support

Welfare plan

Meal vouchers

Job summary

ABB in Italy is seeking a Sales Excellence professional to support pre-sale requests, adapt the sales support strategy, and ensure timely resolutions. The role emphasizes customer journey mapping, process standardization across countries, and the development of practical tools to aid sales teams.

You will work in a hybrid model, collaborate with local sales and cross-functional teams, analyze data, manage projects, and promote continuous improvement to deliver a consistent, high-quality customer

Qualifications

• Bachelor's degree in a related field
• Knowledge of sales processes and best practices
• Experience with CRM systems and customer relationship management
• Ability to prepare, analyze, and maintain sales reports
• Understanding of market intelligence and market trends
• Knowledge of sales enablement practices, tools, and resources

Responsibilities

• Map and optimize customer journeys across countries to improve the customer experience and sales effectiveness.
• Define and implement common processes, guidelines, and ways of working across countries.
• Develop tools and templates to simplify sales activities and improve information availability.
• Collect and analyze qualitative and quantitative data to support decision-making and monitor impact.
• Coordinate customer journey improvement projects with stakeholders and ensure timely execution.
• Engage with local Sales teams and cross-functional functions to gather requirements and communicate progress.
• Promote continuous improvement and knowledge sharing across countries.

Skills

Sales process knowledge

CRM utilization

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or related field

Tools

CRM software

Sales analytics tools

MS Excel

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Excellence

Your role and responsibilities :

In this role, you will have the opportunity to be responsible for the precise and timely administration of pre-sale customer requests to support well-informed customer decisions. Each day, you will support with the adaption and implementation of the sales support strategy for a designated area, in line with the global support strategy. You will also showcase your skill by escalating to ensure timely resolution, as needed.

The work model for the role is: Hybrid #Linkedin-Hybrid

• Customer Journey Analysis and Optimization: Map and assess existing customer journeys across countries, identifying pain points, process inefficiencies, and opportunities to improve the customer experience and sales effectiveness.
• Process Harmonization and Standardization: Support the definition and implementation of common processes, guidelines, and ways of working across countries, balancing global consistency with local business requirements.
• Tools and Solutions Development: Translate identified business needs into practical tools, templates, and solutions that simplify sales activities, improve information availability, and support a consistent customer experience.
• Data Analysis and Performance Monitoring: Collect, analyze, and interpret qualitative and quantitative data to identify improvement opportunities, support fact-based decision-making, and monitor the impact of implemented initiatives.
• Project Management and Implementation: Coordinate customer journey improvement projects, defining activities, milestones, deliverables, and follow-up actions while ensuring alignment across stakeholders and timely execution.
• Stakeholder Engagement and Communication: Collaborate with local Sales teams and cross-functional functions to gather requirements, facilitate discussions, communicate project progress, and support the adoption of new processes and tools.
• Continuous Improvement and Knowledge Sharing: Document best practices, consolidate learnings across countries, and promote the sharing and reuse of effective solutions to foster continuous improvement and a more consistent customer experience.

You will be mainly accountable for:

• Customer Journey Analysis and Optimization: Map and assess existing customer journeys across countries, identifying pain points, process inefficiencies, and opportunities to improve the customer experience and sales effectiveness.
• Process Harmonization and Standardization: Support the definition and implementation of common processes, guidelines, and ways of working across countries, balancing global consistency with local business requirements.
• Tools and Solutions Development: Translate identified business needs into practical tools, templates, and solutions that simplify sales activities, improve information availability, and support a consistent customer experience.
• Data Analysis and Performance Monitoring: Collect, analyze, and interpret qualitative and quantitative data to identify improvement opportunities, support fact-based decision-making, and monitor the impact of implemented initiatives.
• Project Management and Implementation: Coordinate customer journey improvement projects, defining activities, milestones, deliverables, and follow-up actions while ensuring alignment across stakeholders and timely execution.
• Stakeholder Engagement and Communication: Collaborate with local Sales teams and cross-functional functions to gather requirements, facilitate discussions, communicate project progress, and support the adoption of new processes and tools.
• Continuous Improvement and Knowledge Sharing: Document best practices, consolidate learnings across countries, and promote the sharing and reuse of effective solutions to foster continuous improvement and a more consistent customer experience.

Qualifications for the role :

• Bachelor's degree in Business Administration, Sales, Marketing, Information Systems, or a related field.
• Knowledge of sales processes and best practices.
• Experience with CRM systems and customer relationship management.
• Ability to prepare, analyze, and maintain sales reports.
• Understanding of market intelligence and market trends.
• Knowledge of sales enablement practices, tools, and resources.

As part of our commitment to transparency, we want to share the compensation details for this position:

• Applicable CBA: Metalmeccanico
• Minimum annual salary: 36.000€
• Variable Pay: Eligible for Company Productivity Bonus

Benefits as per policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided

More about us:

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve powerdelivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification .

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.