Customer Engineer

NCR Voyix Corporation; Lombardia; On-site; EUR 24,300 - 29,700; Full time

Job summary

NCR Voyix is seeking a Customer Engineer to service the Lombardy region. The role covers repair, maintenance and installation of workstations, printers, POS systems and peripherals to ensure uptime and customer satisfaction.

You will work with Windows, Linux, Unix and Ghost imaging, and must be ready for flexible hours including nights, weekends, and on-call duty. Immediate start is preferred, with up to 30 days notice.

Qualifications

• Technical high school diploma or equivalent.
• Knowledge of Windows, Linux, and Unix operating systems.
• Experience with computer hardware maintenance.

Responsibilities

• Repair, maintenance and installation of NCR Voyix equipment in Lombardy.
• Ensure service continuity and meet SLAs.
• Resolve issues until customers are satisfied.

Skills

Technical high school diploma

Category B driving license

Windows Linux Unix

Ghost imaging procedures

Problem solving

Flexible hours

Mechanical aptitude

Hardware maintenance

Local area knowledge

Self-motivation

Education

Technical high school diploma or equivalent

Tools

Windows OS

Linux OS

Unix OS

Ghost imaging

Hardware maintenance

Job description

## Customer EngineerApplylocations: ITALY VIRTUAL, ITAtime type: Full timeposted on: Posted Todayjob requisition id: R0156518ABOUT NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries worldwide. For nearly 140 years, we have been global leaders in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms digital experiences in retail, restaurants, and banking through SaaS capabilities and a cloud platform.**Position:** Customer Engineer**Region:** Lombardy**Working Hours:**Monday – Thursday: 8:30 AM – 6:00 PMFriday: 8:30 AM – 5:00 PMSaturday and Sunday: Shift and/or Standby**POSITION SUMMARY AND KEY RESPONSIBILITIES:**The Customer Engineer will be responsible for the repair, maintenance, and installation of our equipment installed in the Lombardy region, ensuring service continuity and high levels of customer satisfaction. You will be responsible for resolving service issues until the situation is settled to the customer's satisfaction and/or in compliance with agreed Service Level Agreements (SLAs). Work will be performed on all equipment supplied by NCR Voyix, specifically workstations and peripherals, printers, front-end POS systems, and self-checkout units.**BASIC QUALIFICATIONS:*** Technical high school diploma or equivalent* Category B driving license* Knowledge of Windows, Linux, and Unix operating systems* Knowledge of Ghost imaging procedures* The candidate must be able to work with minimal supervision, possess strong problem-solving skills, quickly acquire new competencies, and be willing to work flexible hours—including nights, weekends, overtime, shifts, and on-call duty (up to a maximum of 16 on-call periods per year).* Aptitude for working on both mechanical and electrical components, as well as experience with computer hardware maintenance (desktops, servers, peripherals) and software-related tasks, is required.* Knowledge of the local area* Ability to work towards objectives and meet deadlines* Ability to adhere to schedules* Proactive attitude* Availability to start immediately or within a maximum of 30 days**Minimum Annual Base Salary:** 27.000,00€ GrossCollective Agreement: CCNL Terziario Distribuzione Servizi (cod. H011)