Luxury Guest Services Specialist — Rome

Bvlgari Hotels & Resorts; Roma; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Career development programs

Online training programs

Colleague recognition programs

Preferential Marriott rates

Staff events

Staff canteen

Uniform and laundry service

Staff accommodation

Job summary

Bvlgari Hotels & Resorts in Rome is seeking a frontline guest services professional to handle check-ins/outs, room assignments, and related guest requests at a busy luxury property.

The role includes securing payments, issuing keys, ensuring rate accuracy, coordinating with housekeeping, and guiding guests with local directions and transportation needs while maintaining exceptional service standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins and check-outs, room assignments and room change requests.
• Secure payment; activate/reissue room keys; ensure rates match market codes.
• Verify/adjust billing; coordinate with housekeeping on status and guest concerns.
• Operate telephone switchboard; run daily reports and credit card authorizations.
• Arrange transportation; count and secure cash; handle different payment types.

Education

High school diploma or GED

Job description

Bvlgari Hotels & Resorts in Rome is seeking a frontline guest services professional to handle check-ins/outs, room assignments, and related guest requests at a busy luxury property.

The role includes securing payments, issuing keys, ensuring rate accuracy, coordinating with housekeeping, and guiding guests with local directions and transportation needs while maintaining exceptional service standards.