Concierge

Oetker Hotel Management Company GmbH; Capri; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Uniforms provided

Laundry service

Staff meals

Staff accommodation

Career advancement opportunities

Job summary

Hotel La Palma invites you to join its concierge team on Capri, delivering personalized guest service from arrival through departure. You will arrange private transfers, taxis, car or scooter rentals, yacht charters, restaurant bookings and beach club reservations to create seamless, luxurious experiences for our guests.

Advanced English proficiency is required, and discretion for VIP guests is essential. You will support guests with tailored recommendations, spa bookings, events, and special

Qualifications

• Advanced English proficiency required.
• Demonstrated discretion with VIP or celebrity guests.

Responsibilities

• Warmly welcome guests and assist with luggage, providing clear information about hotel amenities and policies.
• Arrange private transfers, taxis, car or scooter rentals, yacht/boat charters, restaurant bookings and beach club reservations.
• Offer maps, directions, and insider tips for island experiences and activities.
• Coordinate spa appointments, special occasions, flowers, gifts, shopping assistance, and photography sessions.
• Assist with courier services, wake‑up calls, childcare arrangements, medical appointments, lost and found inquiries, and currency or banking guidance.
• Maintain detailed guest profiles and ensure seamless communication between hotel departments to fulfill guest requests.

Skills

Guest service

VIP guest handling

English proficiency

Reservations management

Local knowledge

Discretion

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions:As a Concierge Agent at Hotel La Palma, you will be the trusted point of contact for our guests, delivering personalized service and creating unforgettable experiences. Your role is to anticipate guest needs, provide expert recommendations, and arrange bespoke services that reflect the elegance and exclusivity of Capri. From organizing private transfers and reservations to curating unique island experiences, you will ensure every detail of our guests’ stay is seamless and exceptional. This position requires a passion for hospitality, deep local knowledge, and a commitment to luxury standards.

Profile: The role focuses on delivering personalized guest service from arrival through departure. Key duties include warmly welcoming guests, assisting with luggage, and providing clear information about hotel amenities and policies. You organize a wide range of services such as private transfers, taxis, car or scooter rentals, yacht and boat charters, as well as restaurant bookings and beach club reservations.

You support guests with tailored recommendations on attractions, cultural tours, hiking trails, and entertainment, offering maps, directions, and insider tips. The position includes arranging spa appointments, special occasions, flower deliveries, gifts, shopping assistance, and photography sessions.

The role also handles practical needs, including courier services, wake‑up calls, childcare arrangements, medical appointments, lost and found inquiries, and currency or banking guidance. You ensure smooth communication between hotel departments, maintain detailed guest profiles, and manage all reservations made on behalf of guests.

A strong emphasis is placed on confidentiality, especially for VIP or celebrity guests, resolving concerns with professionalism, and promoting hotel services and exclusive experiences. Tailoring itineraries, staying updated on local events, and responding promptly to guest requests are essential parts of the position.

Advanced English proficiency is required for this role to ensure confident, professional, and seamless interaction with our valued guests, effectively addressing their requests and expectations.

Benefits: The role includes company-provided uniforms and laundry service, complimentary meals in the staff restaurant based on scheduled shifts, a shared staff accommodation, and opportunities for professional growth and career advancement.